I live in another country but my fiancee is in the UK. I wanted to gift her a birthday present that could make up for me not being there. My research started with Googling. I came across Shining Diamonds ad and spoke to them via live chat. They were quiet helpful in understanding my situation that I wanted some guidance on what to select and how the delivery of the product will be, what if my fiancee does not like it, questions about their designs, their manufacturing, etc. They also helped me resolve an issue where my card not being from UK was not being accepted correctly by their payment gateway's fraud checks. The ring reached exactly on my fiancee's birthday, and I can tell you that the happiness on my fiancee's face would not have been the same even if I had spend that amount on a flight ticket and gone to see her there! From the images I can see the ring is of good make and my fiancee loves the diamonds (it's difficult to judge the diamonds over images) Overall, a fantastic experience with Shining Diamonds. They took good care of my order, were patient and were helpful