Terrible customer service

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Hill222's review of Finishing-Touch - www.finishing-touch.co

★☆☆☆☆

“Terrible customer service”

Written on: 07/02/2016 by Hill222 (1 review written)

Bought 2 pairs of earrings from Finishing Touch - seemed a good deal but as usual when it seemed to good to be true - it is!!

The earring arrived late some 2 weeks later and both pairs were badly packaged and severely damaged and unusable.

Contacted the company several times to a variety of e-mail address but never even got a reply. When I raised a claim on Paypal, their only note back was a short "send them back" - no offer of apology or even postage cost to return!

I will pursue the claim with Paypal as I have no intention of trusting this company to replace them or refund

  • £13.97

    Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Windsongsue's Comment

Written on: 10/02/2016

I've had the same problem. She conducts all her inquiries via Facebook messenger (most unprofessional). She ignores emails and also written complaints mailed to her, quoting her legal obligation. I guess she knows most people won't take action against her in the small claims courts due to the value of the items in question, I would have - it's the principle - but another company have gifted the same item to me when they heard how she'd treated us. Her customer service, or lack of, is abysmal.

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