Don't bother

★★★☆☆
3.1 / 5
50% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

zoBaxter355's review of Diamond Heaven - www.diamond-heaven.co.uk

★☆☆☆☆

“Don't bother ”

Written on: 20/01/2022 by zoBaxter355 (1 review written)

There is a glitch on the website whereby the image of the product shown is different to the one actually being ordered, so I inadvertently ordered the wrong product - I was going my the image.

I have been trying to get a refund for the past 2 weeks now with very poor communication. Today Diamond Heaven have finally agreed to asses my return but that I will be responsible for covering shipping costs and have not even confirmed that I am eligible for a return.

This is incredibly disappointing. Be careful when ordering - if you receive an incorrect product you need to cover postage costs yourself and navigate their nightmare of a customer service.

It's a shame as the product itself is lovely, just not what I ordered.

I would recommend to shop with another retailer - there's loads of discount diamond stores out there that offer the exact same thing, at the same prices but with better customer service.

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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