Zero contact, slow service

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SarahGill1's review of Alba Rose - www.albarose.com

★☆☆☆☆

“Zero contact, slow service”

Written on: 05/01/2020 by SarahGill1 (1 review written)

I decided to try and order a shaped wedding ring from Alba Rose to fit my unique engagement ring. I ordered the mould kit, sent back the mould and waited. And waited and waited. I emailed to see when I could expect my design - nothing. I emailed again, still nothing. Eventually, over 4 weeks later my design came through. I immediately ordered a 3d printed version, and I'm still waiting for that to arrive in the post. I did order the week before Christmas, so the holiday post may have something to do with it but that's being generous.

I'm so disappointed that having spent £25 to upgrade to the VIP service, £35 on the design fee, £5 for a printed sample and £5 for the mould kit in the first place - I can't now trust this company to deliver anything in time for my wedding.

Don't use them if you want good communications and prompt service.

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