Printer Inks, www.printerinks.com

I recently ordered and paid for the wrong ink for our Epson printer. So I sent a message to Printer Inks to see if this could be rectified. I received a very prompt and friendly reply assuring me that my order had been cancelled and that their accounts department had been notified and my money would be returned to my bank within a few days. Having then sent a new message to thank them for this I immediately received a very nice response from the same staff member including seasonal greetings. This was my first dealings with this company and I was suitably impressed with their customer service.

For the first time, and I have used this supplier for several years now, there was a delay in sending the goods to me. The person I spoke with, Constantin, was very helpful but was constrained by the system in place.

After chasing up my order, it was despatched promptly and it arrived in good condition.

Nothing and no-one is perfect, but 999inks certainly does seem to get pretty close.

Upon contacting DPD when they had failed to deliver my parcel, I was informed that it had been returned.

I then contacted Printerinks. They were very helpful, were able to trace the parcel, asked for it to be resent and delivery was then quite prompt. It would have helped if DPD had had a contact number for me as I received no information regarding delivery until a ticket put through my door when the parcel was being sent back.

Received ink cartridges in 3 weeks as they weren't in stock when ordered. I had good contact with company.

She did her best for me but I think the "Processes" were rather cumbersome for her.

great service; fast, efficient, would recommend.

I bought an ink cartridge which was supposed to be compatible with my Epson printer but when I put it into the printer I couldn't get past the messages saying it would not accept the non-Epson ink. I contacted Printerinks and they gave me detailed and comprehensive instructions on what to do. Within minutes the ink was accepted and I was on my way with printing again. I was really pleased with the service because I had been worried that I'd spent company money on ink which was not going to work!

I had received a compatible cartridge but when I inserted it into my printer I got a message ‘no cartridge’. I phoned Printerinks, was given instructions in simple English and they worked first time!

The staff member was polite and patient.

My problem was dealt with very promptly and efficiently. Answers to my questions were clear and concise and the problem was solved within 24hrs.

We ordered set of printer Cartridge. Unfortunately one of the cartridge got damage in the post. I straight away reported them with the picture evidences. They accepted my request and send me the replace straight away without any trouble which I received within two days.