Customer service above & beyond!

★★★★☆
4.3 / 5
84% of users recommend this
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TaniaJones1's review of Woodpecker Interiors - www.woodpeckerinteriors.co.uk

★★★★★

“Customer service above and beyond!”

Written on: 03/08/2019 by TaniaJones1 (1 review written)

I purchased a clock in April. Unfortunately it was faulty and very noisy. I contacted the company and they arranged for a replacement to be sent. They no longer had this item in stock but ordered another one direct from their supplier without any quibble or fuss The second clock took a couple of weeks to arrive but this was to be expected if it had to be ordered in. When the second clock arrived, within 20 minutes of inserting the batteries, a part fell off! I was dreading contacting Woodpecker Interiors again but needn’t have worried as they were very apologetic and sympathetic and again ordered another one from their supplier without any fuss.
I do not hold Woodpecker Interiors in any way responsible for the problems experienced with the clock as these would have been manufacturing problems. Their customer service ,as far as I am concerned, was excellent as they went out of their way to ensure a satisfactory outcome. I would definitely order from this company again.

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