Totally Beds Reviews - www.totally-beds.co.uk

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★★★☆☆
3.2 / 5
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Latest Reviews

★☆☆☆☆

“Rubbish customer service, unresponsive”

Written on: 04/07/2014 by Griffingf124 (1 review written)

Paid for my item 2 weeks ago, told me it was next day delivery, still waiting... Have written loads or emails and complaints and they've returned nothing, have try to call various amount of times and there unavailable, it's disgraceful, never used this website!!!!!… Read Full Review

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Lilcmarshy's Comment

Written on: 06/07/2014

Did you get your product in the end?

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★☆☆☆☆

“i will never use this company again”

Written on: 10/06/2014 by Arnoldrf5 (1 review written)

mis-selling with fake delivery promises. Impossible to contact anybody at the compant, nobody answers the phone or responds to emails… Read Full Review

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Lilcmarshy's Comment

Written on: 06/07/2014

Did you get your item in the end?

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★☆☆☆☆

“If you have a Bargepole dont touch them with it”

Written on: 16/05/2014 by GaryDem (1 review written)

Had to give them one star as compulsory but none would be more appropriate. Sent a headboard that did not fit bed, THEY told me they had checked it and it was faulty and I would get a refund. When finally received a refund (after months waiting) did not pay it all back and said it wasn't faulty per the supplier. Told them to sort it out and give me rest of money. It has now been 8 months and numerous phone call and emails and all they do is not return calls or answer emails. Have now… Read Full Review

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★☆☆☆☆

“SHOCKING”

Written on: 14/05/2014 by Ashbyzt339 (1 review written)

DO NOT USE THIS COMPANY We ordered a bed from totally-beds 4 days ago and countless times now we have attempted to contact them regarding our order. Firstly the Customer Services phone number is never answered and is an automated message, secondly the 'Online Chat' never has anyone able to take a query so you have to email which is never responded to, then direct emails also aren't responded to either. Have got to the point now where we feel as though it can be nothing more than a… Read Full Review

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★☆☆☆☆

“Terrible service, terrible product, terrible experience!!!”

Written on: 13/05/2014 by BlakeyD16 (1 review written)

Horrendous service, delivery was 3 weeks late! They promised compensation and I never received that, after a month the mattress was faulty and they have shown little or no interest in helping me, it has taken 2 months for them to even respond to me, they have ignored my phone calls and I've had to contact trading standards over this issue purely because this company can't be bothered to help! I will never buy from totally beds again and I certainly won't recommend them either! I really hope… Read Full Review

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★★★★★

“Double Ottoman Bed”

Written on: 29/04/2014 by jshaft (1 review written)

I purchased a bed recently and the service was excellent. I really needed it quickly as had guests coming to stay. This bed was perfect as I can still store things in it. They set it up as well. No issues would use them again… Read Full Review

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★★★★☆

“Great Customer Service”

Written on: 30/01/2014 by pamandsteve (1 review written)

Totally Beds prices are very competitive. We initially phoned to clarify a few details on the bed/mattress we were looking at. The salesman was incredibly helpful and provided some excellent advice. We can't include his name so we'll call him A. We bought a Sterling Ottoman king size bed and Vogue Bronze mattress. The bed was delivered next day, as advertised, was of excellent quality and was straight forward to assemble. The mattress delivery however took more than a month, far longer… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 29/01/2014

Easy to use web site. Very competitive price. Customer service excellent....phone calls at each step of the way. Postage amazingly quick. Product excellent and well packaged. A very good experience and would not hesitate to recommend. Thank you… Read Full Review

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★★★★★

“Excellent Customer Service”

Written on: 23/01/2014 by Dogmatic (1 review written)

I ordered a memory foam mattress from Totally Beds and I am absolutely delighted with both the product and the customer service we received. My wife received a courtesy phone call shortly after placing the order informing us when the product would be delivered, and that it would be trackable online. Shortly after I received an email both confirming the phone call that had taken place, plus the tracking code as promised. The mattress was then delivered as promised, and a final phone call was… Read Full Review

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★★★★☆

“No problems”

Written on: 11/01/2014

after various attempts, i finally got my order in for an ottoman bed. had a few issues with the site so cannot give a higher rating but the service was fine with no problems. the bed turned up the next day and looks great, pretty easy to put together although it initially felt stiff when trying to close the bed the first time, and the instructions for the middle bar could do with being clearer as it showed the piece attached lower down than it actually ended up being… Read Full Review

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★☆☆☆☆

“"WORSE COMPANY POSSIBLE"”

Written on: 25/11/2013 by bandog (2 reviews written)

WE ORDERED A BED AND MATTRESS AND IT WAS ARRANGED TO BE DELIVERED WITHIN 24 HOURS!!!! NEEDLESS TO SAY WAITED AND WAITED AND WAITED. THEN ON THE SECOND DAY SUPPLIED THE BED AND ON THE THIRD DAY THE MATTRESS! TRIED TO MAKE CONTACT TO COMPLAIN BUT THEY SIMPLY IGNORE MY CONCERNS!!!! THEY DON'T CARE ABOUT THE CUSTOMERS ONCE THEY HAVE YOUR MONEY. AVOID THIS COMPANY AT ALL COSTS!!!! USELESS!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Over a month and still waiting!”

Written on: 10/10/2013 by Pete-1985 (1 review written)

I ordered a bed from this site over a month ago. The bed was delivered damaged so was returned. After waiting for another bed they then delivered the same damaged bed again! Having returned that bed I am still waiting for another bed to be delivered. Despite assurances that this would be sent out next day I am still waiting for it to arrive (that was 2 weeks ago). I have requested that I be given a discount for the significant inconvenience caused but this has fallen on deaf ears. I would… Read Full Review

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Mark_Jones's Response to Pete-1985's Review

Written on: 26/10/2013

I was going to order an Ottoman bed glad I saw this I will take my business else where thanks

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★★★★★

“Easy Purchase From A Good Website”

Written on: 10/09/2013 by mlin (1 review written)

I have now placed several orders from this site and have been given really impressive service for each. The attention to customer care is really special and not something you expect to find these days, with regular order updates and various courtesy calls… Read Full Review

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★★★★★

“Really Good Service”

Written on: 02/07/2013 by dizzylizzy123 (1 review written)

I originally used their live help to query certain things regarding the brown ottoman beds in single. The man i chatted to was helpful and quick to respond I placed the order later that day and received a courtesy call and tracking code within 2-3 hours. The beds were delivered the next day in the early afternoon, really incredible speed! My only gripe was that one of the beds was delivered with a part missing, although, when i informed them of this, a replacement was sent out and delivered… Read Full Review

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★★★★☆

“Reliable Honest Service”

Written on: 22/03/2013 by mike_pendleton_1956 (1 review written)

Professional service throughout and I was notified as promised when the bed was on its way for delivery. The delivery was made the next day in the early afternoon and I had the bed up before tea time This would have been 5 star but for the issues I had making payment, I found the paypal payment options confusing and difficult to understand but that aside the speed of service made up for this and the professional hlp that i recevied The bed is good quality and has a decent amount of space… Read Full Review

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★★★★★

“Superb Service & Support!”

Written on: 10/11/2012 by zcool (2 reviews written)

What a great experience, I ordered a storage bed online and got delivery the next day in the afternoon. Someone called me almost immediately after i did the order to confirm it had been processed. The same person rang me later in the afternoon to tell me it was on its way and provided a tracking code. He then called again in the morning to let me know it was a PM slot and again the same day, early evening, to see if delivery arrived safely. And then, a few days later I think, he called again to… Read Full Review

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★★★★★

“Really Good Price & Service From Totally Beds”

Written on: 15/05/2012 by Mark_Turner (1 review written)

Over all, I am very happy with totally beds, It was pretty easy to order on the website, and I even got a 5% discount code sent to me so I saved a fair bit of money too! I particularly liked the live chat system that they have. The guy on the other end stayed late after hours and gave me some really good advice on the bed and even convinced me to purchase a lower priced bed!! Delivery was efficient and earlier than expected. I made the order at about 12 noon the following day and it turned up… Read Full Review

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★★★★☆

“Fantastic Service”

Written on: 19/01/2012 by Brad_Walker (2 reviews written)

I came across www.totally-beds.co.uk purely by accident when searching for a new bed and was drawn to the incredible price on offer for a tv bed and mattress. At first I was highly skeptical due to the low price and had doubts over the quality of the bed, plus I had never actually heard of the company and could find no reviews whatsoever! However, having researched the bed, I decided to take a punt and place the order as I could not find the offer cheaper elsewhere. I received a call… Read Full Review

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