Disaster sofa purchase

★★★☆☆
3.3 / 5
59% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Diamondgems's review of Sofology - www.sofology.co.uk

★☆☆☆☆

“Disaster sofa purchase”

Written on: 22/01/2022 by Diamondgems (1 review written)

My daughter bought a £3000 corner sofa from Sofology she paid cash she had saved. It took ages to come then when it arrived the drivers couldn't get it through the front door of a ground floor flat. My daughter had given the door measurements to the salesman in the shop, he said it would fit through all 3 doors but it didn't. She then phoned customer services who said not our problem you can have a 3 seater instead of your 5 seater but you will need to pay an extra £500. My daughter did not have this amount of money to hand as she is a working single mom.so they cancelled the order and charged her £1000 cancellation fee. This money she has worked hard for and now she doesn't have enough money to get a replacement. She is now sitting on Saturday blow up sofa thoroughbred from her sister. I find this a disgusting way to treat people. SHAME ON YOU!!!!!!

  • Goods purchased & cost

Report this review
Was this review helpful? 2 0