Poor Customer Service

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LesPoole1's review of Simply Stylish Sofas - www.simplystylishsofas.co.uk

★☆☆☆☆

“Poor Customer Service”

Written on: 24/06/2022 by LesPoole1 (1 review written)

Within 2 days of delivery the cushion i sit on had collapsed indicating poor quality foam.i asked for replacement foam for both sofas to which they agreed.customer service lady very pleasant.The cushions were supposed to be collected last monday then were supposed to be collected last wednesday and im still waiting.At the beginning of the complaint i asked for my money back as they were not what i ordered.it states on ebay if you dont get what you order u are entitled to a refund but they refused saying they were bespoke.How can they be so when i ordered plain scatter back cushions in mix of colours but got 1 colour and with buttons.i ordered without arm studs but got them and ordered plain wood legs but got silver ones !!!!!!!.Hardly bespoke.These sofas have caused me so much stress and anxiety and the cushions are wrapped and sitting on my mobility scooter preventing me from going out all week.No i suggest you steer clear clear of this company.Cheap product poor service

  • 2 sofas

    Goods purchased & cost

  • On time

    Delivery

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