Abysmal Customer Service

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driver2665's review of SCS Sofas - www.scssofas.co.uk

★☆☆☆☆

“Abysmal Customer Service”

Written on: 30/03/2021 by driver2665 (1 review written)

Abysmal customer service. Spent £4700 on 2 x Two seater La-Z-boy sofas. The La-Z-boy's are two seats bolted together to make the two seater. SCS fitters butchered the one together bending the inner recliner mechanisms. The frames were misaligned so when bolted together resulting in the sofa being all out of shape and symetry, thus wobbles about like a rickety old chair. I do not know what extent the damage is to the frame and mechanisms and i will not use it. I then had to wait a month for an engineer to come out. He did a report on the state of the sofa. I requested a replacement but that is not arriving until June 2021. I have sent numerous e-mails and made calls to get the Sofa fixed to a degree so it can be used safely until new on arrives. I even contacted La-Z-boy uk who e-mailed SCS numerous times offering the mechanism and for it to be fitted so the seat is at least usable. At one point i recieved an e-mail stating they would temporarily fix the furniture but now they will not do this either. They will not fix it, as it is being replaced according to them.They will not give a price reduction of partial refund.

So it will be 6 months with a sofa i cannot use!

I will never go near SCS again.

  • 4700.00

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Value For Money

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