3 seater recliner

★★☆☆☆
1.6 / 5
16% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

198Bailey's review of SCS Sofas - www.scssofas.co.uk

★☆☆☆☆

“3 seater recliner ”

Written on: 21/11/2020 by 198Bailey (1 review written)

Purchased a 3 seater leather recliner and a 2 seater leather sofa to match 2 months ago. The stitching on the 2 seater sofa doesn’t line up but we thought we could live with it. We then discovered a hole in the top in the recliner and also on the base of one of the arms the stitching was going out. In looking at the hike this has never been stitched in the first place but glued together. These were cheap sofas. The cushioning is also starting to crease and go lumpy - after 2 months should that be happening???
When we the approached customer services oh my; you need to fill out a form and send pictures. We then had to chase for an update. No apologises, and all they are offering is to sew it up, no mention about the other issues or different options,
We then had an email to say there was fault but only offering to mend, why would you want to have it mended, if it’s been glued one so has the rest. Stay clear

  • 3 seater leather recliner, 2 seater leather sofa £2100

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0