NEVER USE THIS COMPANY

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SandieLR's review of SCS Sofas - www.scssofas.co.uk

★☆☆☆☆

“NEVER USE THIS COMPANY”

Written on: 12/12/2019 by SandieLR (1 review written)

Where do I start..
Purchased a 3 seater sofa and 'snuggle chair' set from them in March 2018 when I was 5 months pregnant, delivery date got set back so I was sitting on the floor for several weeks.
When it first came the Snuggle Chair was heavily damaged, damaged leather with scratches all over, called straight away and was told someone would come out to assess, got offered a pathetic £50 ish reimbursement, OFF OF A £1300 CHAIR, wow! Wasn't happy with that so continued for weeks calling and calling and was finally offered a replacement, replacement arrived a lifetime later, again heavily damaged, another replacement was sent. I believe in total we had 3 snuggle chairs. This was over several months so by the time it was dealt with again we received a snuggle chair that wasn't damaged but was a complete different colour to the sofa.
In the end after almost a year of hassle with a new baby both were replaced, sort of matched colouring wise and neither had as bad scratches etc so we settled with the new set.
UNTIL 3 months I believe after the new set came the front foot on the snuggle chair is all cracked with wood showing through and bits of black paint flaked off on my floor, we complain and they want US TO PAY to replace the foot. I'm sorry I wasn't aware that a 3 month old £1300 chair leg should break and it isn't your fault... absolute joke of a company.
You're lucky its too late to do an AMEX charge back and you could argue with them about why you think you deserve my money because I don't believe you deserve a pound coin from us never mind after the ridiculous time and hassle with you for you to then have the audacity to tell us we need to pay you for your below par products an replacing a damaged chair leg.
Absolute disgrace, never again.

  • Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Value For Money

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