Shocking service on all levels

1.6 / 5
16% of users recommend this
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JaydanAlvarado290's review of SCS Sofas -


“Shocking service on all levels”

Written on: 18/03/2019 by JaydanAlvarado290 (1 review written)

Item ordered on January 8th. No email sent to confirm payment or delivery lead time. When I got In contact they then Stated as 7-9 weeks. At the end of this lead time informed the item would be delayed by 2 weeks. After a few days of emails the unavoidable delay was avoided. Set up delivery for 13th of March. Had to take a whole day off work. Got a phone call at 230 informing me the delivery would not be available. Punted from department to department. Lost a days worth of pay and now cannot take delivery on any other day but a Sunday for the next two weeks. ScS refuse to engage, other than to inform me that my concerns have been noted and remind me of thier delivery days. Emails now take at least a full day to be responded to. Questions are ignored other than to say "my concerns are duly noted". The only choice I have is to now cancel my order or wait for a further two weeks.
Frankly the most unbelievably poor customer service I have ever received. Will update of anything actually changes.

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