Honest review

★★★☆☆
3.0 / 5
50% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

284O'Donnell's review of OnlineCarpets.co.uk - www.onlinecarpets.co.uk

★☆☆☆☆

“Honest review”

Written on: 06/12/2019 by 284O'Donnell (1 review written)

The Customer Service is a joke !! Had one man telling me he was being honest when he said they hadn’t even processed my refund !! What the hell company is this !!
I will never ever use this company again or recommend to an enemy ! let alone friends family or colleagues . How does it still stay in business, by not returning its customers refunds !!
If I do not get my refund by next week, I will be contacting Citzen advice/trading standards.

  • Carpet

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Onlinecarpets's Comment

Written on: 28/12/2019

Hello

Thank you for your review. We do apologise if there was a delay to your refund, from reading your review it seems this was down to human error, we do apologise. Please message us if with your order details if this has not been received by you and we will check this right away.

At Online Carpets we will process refund requests within one business day and these will reach customers in 3 to 5 working days.

Kind Regards
James
Online Carpets

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