Order scheduled for delivery on the 21st January which was then moved to the 31st January. No contact from Oak Furniture Land and no delivery turned up. We called the store who were going to speak to head office about this. Our order was then moved to the 7th February (after us taking a day off unpaid to wait in on the 31st). Confirmed with the store that all items would be delivered on the 7th as it meant I had to take another day unpaid off work, which they confirmed. Evening of the 3rd February I received an email confirming my delivery slot and then morning of the 4th February I received an email confirming my refund. After being on hold to 'customer service' for 30 minutes I spoke to a waste of space employee who did not help and instead blamed me for going in to the store (overnight may I add) and cancelling my order. Items now cannot be delivered until the 16th as they have now sold my items to another customer since opening this morning. Waste of time ordering from this company as they have 0 customer service skills.

Ordered in October for guaranteed delivery before Christmas - they cancelled three times. Order finally arrived in January damaged - sent item back. Replacement has just arrived and been unboxed and it's more damaged than the first one. Really quite upset as this is the first nice furniture we really invested in.

Absolutely awful company to deal with. Placed 4 orders back in September, we have had issues with 3 of them so far. Zero customer service, spent 1.5 hours on hold so far and still haven't been able to speak to anyone. Our latest order was placed in Spetember for delivery in January. Received a message on the delivery day saying there's an issue but doesn't say what the issue is and to call them. Try calling them on the number they provided and no one answers! Avoid

The website is more flexible. Lots of collections of wooden beds and other types, wooden sofa has super design and colors. Good customer service and delivered on time.

I would leave zero stars if I could, the sofa I ordered was to be delivered, and didn't fit, despite me on several occasions giving the dimensions for the front door, the delivery drivers informed me the sales staff regularly do this and its so they get the commission! The drivers where just going to leave the sofa (£2000) in the front garden for me to deal with, until I had to get on the phone to return item, for which they then had the cheek to attempt to charge me, despite on their notes it saying the dimensions. The next part of my order was due to be delivered on 04/01/22, a bed, on 31/12/21 I received a voicemail to say there was a delay, ad they didnt know a delivery time? Four days before the item was due, the staff are beyond unhelpful, bordering on rude, couldn't care less about the customer, It takes a long time to get through to customer services, ad you regularly get cut off whilst on hold, and before oakfurniture land reply and say this was due to covid, that is garbage, its been around long enough now to have contingencies in place, and at least you sould let the customer know asap, not four days before, I would highly recommend avoiding at all costs, and go to a local retailer, where we eventually had to go and which couldn't be more helpful. Oak Furnitureland is certainly one to miss.

DO NOT BUY ANYTHING FROM THIS COMPANY!!! They take your money then their after sales service is abysmal. Waited 8 weeks for delivery of furniture which was ok as this was agreed at order. What was not agreed was a damaged chair on delivery. When I complained I was told 13 weeks for a replacement just before Christmas. Confirmed by email mid December then an email two days later saying delayed. When I rang to get a date I was told mid January, asked to speak to a manager and was promised a call back the next day. No surprise that didn’t happen. Eventually got through to someone after 50 minutes on hold and told 29th December. So the morning arrives and when the delivery team unpack it is a piece from a corner settee. You could not make this level of incompetence up for a comedy sketch it is so unbelievable!!! DO NOT BELIEVE ANYTHING THIS COMPANY SAYS AND WOULD ADVISE NOT TO BUY FROM THEM.

Ordered and paid in full for a 3 piece suit in September. Paid extra for a pre Christmas delivery. Emailed the 20th dec for delivery between 330/630. So sold our other furniture. At 510 on day of delivery rang to say wrong item put on lorry. 4 phone calls later(all made by ourselves taking at least an hour each time to get through) was told told no more delivery slots before Christmas. Earliest would be 30th December. This is unacceptable as it’s their fault. So left for 10 days with nothing to sit on over Christmas. They have no help at all. Never use them again

Awful service, after spending loads had to wait over a month for the wrong order to come, i was then told id have to wait another month for the rest of it!!!

Absolutely disgusting service and support, ordered two sofas and stool, paid upfront in August, agreed a delivery over the quoted time to allow for the pandemic, even though all the adverts and websites say you can have it in 8 weeks, we are now at 15 weeks, two delays lots of apologies but no sofas, you have work to do here, I’m sure trading standards may have an interest in mis-information and mis-selling, however we have cancelled the order and simply taken our business else where. I would suggest any one else who is thinking about ordering anything put it on your Santa list as it got more chance of coming from him than Oak furniture land.

We had our wardrobe delivered today ,we paid for delivery and for it to be built in our bedroom however they refused to lift it over our bannister so now I have it stuck in our living room and have to try and get it sorted ourselves and we are in our fifties. What is the point in providing this service if they cannot lift its absolutely pointless. We will never use oak furniture land again

I ordered this gorgeous cabinet for an alcove in my living room. I chose my delivery for today,bought and paid for my item a couple of weeks ago. I have had regular updates on my delivery,and was given a 3hr window delivery arrived dead on time. My dresser is stunning,very well made piece of furniture on(even my husband is impressed and he's a retired joiner), there's loads of storage,which is such a bonus. I'm so glad I bought it. I did pay for premium delivery,but to us it was worth it, not to have all the wrapping to dispose of, plus two Man team assembled and put it in place. Really nice friendly guys too. Five stars from me Oak Furniture Land. Highly recommend.

2nd June order, 23 Sept delivery rescheduled to 30 Nov. Tracked order - date has disappeared. New date available from mid January but order has not shipped yet. Meanwhile the item is advertised in the sale at £25 more than we paid for it and on 6 week availability- joke!

To all prospective customers of Oak Furniture Land….Shop elsewhere! Three months ago I spent £700 on a bed only for the company to then cost me a further £1200 in lost earnings (I am self employed) as they proceeded to screw up my initial delivery date, and then only delivered half of the bed when they did eventually come. Since then I have told my story of woe to three different customer relations people AND twice in emails to the CEO himself. I have been offered the risible amount of £100 in in-store vouchers, which I have politely refused. Never before have I been treated with such indifference. Once they have your money they quite literally couldn’t care less!

We ordered 3 pieces of furniture from oak furnitureland. All very on the ball when ordering, however 1 week before delivery they ring saying the items will not be arriving when they should and will be another 5 months. Joke! So I cancelled the order and bought elsewhere where they had stock. However the young girl who cancelled the order did not put the refund through so I rang again 1 week after to be told it had not gone through. I was then told it will be refunded again and I will have to wait a further 3 to 5 working days, and her manager will send an email immediately advising this had been done. A few hours later I am sat here having had no email sent. Funny but when you buy from anywhere they make sure they take your money straight away but can never give it back straight away. I will never buy from this company again and I advise all of you to think carefully before giving oak furniture your money!!

Furniture gets repeatedly cancelled and never arrives. Very poor service from point of order being placed. Our order of four items now delayed twice with the excuse one or more of the items not being available for delivery. We have waited 6 (six) months now which is very unreasonable and puts Oak Furniture Land in the same poor service and delivery league as DFS. Disappointed Hull.

Do not take out there Insurance. Sofa broke just after a year. Was sold it as an amazing insurance that would come out and clean it if we wanted. Any spills, breakages, tears etc. It took them 3-4 months to come out, then had a rude technician turn up. Won't do any thing about the tear under the recliner that my wife put a safety pin in to stop the tear. It's been 2 months and still waiting for the replacement mechanism to be delivered for me to either fit myself or book a technician to come and fit, which took 2 months to get them out in the first place. Getting on to be nearly a year for them to fix the recliner. Categorically told they will not touch the rip in the material.

Purchased several items of furniture from the Lincoln branch. Received excellent advice and customer service from the member of staff who served us. Having purchased before, would recommend the good quality of the furniture.

Very disappointed with the display cabinet. Very poor quality piece of furniture. Cheap looking and shoddily made. Doors I’ll fitting and misaligned and drawer doesn’t fit properly with a large gap all round. Nothing like the colour in the on line photograph which appears to be a light creamy grey. The actual colour is a dark, dingy grey. The delivery men were rude, and it came in the most horrendous amount of packaging - enormous, heavy duty box and masses of polystyrene. These were extremely difficult to remove, whilst trying to ensure the cabinet didn’t fall on us (we would have had to pay an exorbitant £99 to have this service included in with the delivery). Would never buy from this company again, and certainly would never recommend them to anyone else.

After waiting 4 months for a bed, the delivery was cancelled at the last minute with a delay of a month or more. Not very convenient when the bed and mattress I had been sleeping on had been disposed of in preparation for the arrival of its replacement. No one had bother to contact me and inform me of the delay. The shop I purchased from in Walsall really didn't give a damn. The refused to help me contact their joke of a customer service department. Instead I spent two hours trying to contact customer services on the phone. Calls that were never answered. I attempted emailing but again got no reply. I then discovered the C.E.Os name and would you believe his actual mobile telephone number with a quick and simple Google search. After an early morning call, I was promised and received a call back within 30 minutes of speaking to him. I now have a refund. This in no way compensates me for the time wasted, the frustration and the fact I have to sleep on the sofa until I can get a more reputable company to deliver an alternative bed. Isn't it amazing what a 7.30am call to the CEO can achieve. I suggest anyone having similar problems with these people do the same. Call the CEO at an inappropriate hour. Do it now before he changes his number. This company should be ashamed of the way they are conducting themselves. I hope they go out of business.

We ordered some furniture from the Oak Furnitureland website which was supposed to arrive within 6 weeks. We didn’t get it until 9 months later. When it arrived, one item was damaged, and another had what looked like flecks of paint or woodstain on it. The furniture is generally not very well put together, with gaps in between the joints. For the price we paid, we expected much better quality – the furniture we received looks like factory rejects. We will not be buying from Oak Furnitureland again, and would definitely not recommend.