Delivery delayed, delayed, delayed - still waiting!

★★★★★
4.6 / 5
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

pinpres's review of OakFurnitureLand.co.uk - www.oakfurnitureland.co.uk

★☆☆☆☆

“Delivery delayed, delayed, delayed - still waiting!”

Written on: 26/03/2021 by pinpres (1 review written)

I ordered dining room furniture (dining table and 6 chairs, 2 x sideboards, 2 x lamp tables and a coffee table) on 5th October 2020 and was given a delivery date of 11th Jan 2021. Shortly before this date we sold our existing furniture to make room for the new furniture.
Then nearer the delivery date we were told that most of the order was available but not the dining table and chairs. We asked to have everything else delivered, but were told that we would have to pay for the full order to do this - so we did. We accepted the new delivery date for the dining table and chairs which was 30th March.
Then today (26th March) we are told that the delivery date has now been moved back to 23rd April.
After the usual "we are experiencing an unusually high demand" on the phone line, It was confirmed that we couldn't have our dining table and chairs until the new date (remember, the order was placed on 5th October 2020!). I suggested that as this was all one order, I should cancel the whole order and ask them to collect the part order which had been delivered. I explained that I had a contract with them to supply a full set of furniture that they hadn't completed in the contracted time, and therefore I had every right to cancel the contract and receive a refund - I was told that I couldn't do that.
Wishing to be reasonable, I suggested a suitable compromise would be for them to deliver the 6 dining chairs (which were available and paid for) and temporarily lend me a dining table from my local shop until my table arrived in late April (or who knows when). This compromise was rejected out of hand by Oak Furniture Land. (Don't forget, we haven't had a dining table or chairs for months at this point)
What a wonderful experience this has been - be warned! Appalling customer service.
PS Before this fiasco we were going to be ordering a couple of sofas from OFL – not any more!

  • Dining room furniture £2200

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

Report this review
Was this review helpful? 0 0