Don't bother, spend your money with a company who cares!!!!!

DC2 Viscount Way, South Marston Industrial Estate, Swindon, SN3 4TN
4.6 / 5
93% of users recommend this
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Stuyclarkey's review of -


“Don't bother, spend your money with a company who...”

Written on: 09/02/2018 by Stuyclarkey (1 review written)

Today's incompetence and rubbish customer service award is won, by a country mile, by Oak Furniture Land and Homeserve Furniture Repairs. Not only have you managed to deliver furniture that was in mouldy boxes, had rusty screws and swollen panels, I really thought I had purchased a new product You have sent someone to repair them and only given them permission to work on one product meaning I now have to wait in again tomorrow for you to send someone else out. To make matters even more impressive when I phoned you, you told me that the technician had only been allocated 1 hour to do our work and despite him only being there five minutes you refused to allow him to look at the other furniture, 10/10 Homeserve Furniture Repairs for pure idiocy that now takes more time out of my day and also for trying to pretend you provide excellent service when you called me to book the second appointment by telling me the job only came in at 13:25, problem of course being I was on the phone to you both at this time and you refused to let the technician do the work!!! Oak Furniture Land where do I start!!! Perhaps you should not try and sell products that have a quality control mark from October 16, or products that are in mouldy packaging, or products that are rusty and not fit for purpose. Perhaps you could employ more and better customer service staff so that I don't have to spend more than a cumulative 1.5 hrs listening to your hold music in an effort to talk to someone. Perhaps you could even let me talk to the supervisor that is standing next to your script reader from the help desk rather than telling me I need to wait 24 - 48 hrs for them to call me back. Although I didn't want compensation from you I was ultimately amazed that after telling me it was your fault for not booking the work correctly and I would need to be at home from work for another day that you told me you would not offer anything, a small token gesture would have gone miles. Moral of today's story kiddies, if you want rubbish products that need repair as soon as they arrive, disgraceful customer service delivered by incompetent buffoons then spend your hard earned cash with Oak Furniture Land and Homeserve Furniture Repairs save yourself the trouble and shop somewhere else!!!! #oakfurnitureland #homeservefurniturerepairs #rubbishquality #poorcustomerservice #secondhandproducts #avoidoakfurnitureland

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Susanwheeler's Response to Stuyclarkey's Review

Written on: 15/02/2018

I am going through exactly the same ! Would never buy anything again from #oakfurniturekand the quality is ABSOLUTE GARBAGE and everything I have received has had marks on bits missing damaged and rubbish quality.. they don’t want to know when you call just that they will send someone out to REPAIR you brand new furniture they have just delivered .... #oakfurniturekand #stearclear #dontbother

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