Made.com Reviews - www.made.com

★★★☆☆
3.1 / 5
54% of users recommend this
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Latest Reviews

★☆☆☆☆

“DO NOT PURCHASE FURNITURE FROM MADE.COM ”

Written on: 19/11/2021 by lbConrad451 (1 review written)

DO NOT PURCHASE FURNITURE FROM MADE.COM unless you want to wait forever, argue to receive your item or your money back. I ordered a right hand side facing corner sofa, paid £2,238.00 and received a LEFT hand side facing sofa instead. They do not assemble so I had to do some heavy lifting and assemble it only to realise that I received a wrong item. After waiting for over 15min to get connected to customer services on made.com chat I was asked to send photos to confirm that the item is in fact… Read Full Review

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★☆☆☆☆

“bad customer support. large items always delayed.”

Written on: 16/11/2021 by johnwood954 (1 review written)

I ordered a sofa from these guys and received a dispatch date of 10th November. didn't hear anything from them afterwards. after numerous live chat and e-mails I was informed that they need to wait for logistics to contact them before they contact me back. I never get called back, and each time I contact them its a different person who doesn't take responsibility for the call and just don't get back to you. still without sofa and would definitely not recommend using these guys in the future… Read Full Review

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★☆☆☆☆

“Constant delays - but run promos advertising instant...”

Written on: 08/11/2021 by Alouiseb (1 review written)

Do not order with made.com - there delivery lead times are not genuine. They try to get as many sales as possible and you have to wait forever for anything to arrive (if it ever does!) Waited 4 months and counting for a tv stand that was advertised as 4-6 weeks. And during the time where my date kept being pushed back they ran a promo advertising 4 in stock items with immediate dispatch. When I contacted them to query this and to remind them I’m waiting for mine I was told they can re… Read Full Review

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★☆☆☆☆

“Ordered 2 x Novak teal and grey sideboards on 5th...”

Written on: 30/10/2021 by MartinG62 (1 review written)

Ordered 2 x Novak teal and grey sideboards on 5th January 2021 with 4-6 week lead time. Various delays on delivery which we accepted, then they offered the same sideboards in the summer sale with 3-4 weeks delivery at £100 cheaper. After 3 contacts through live chat (another experience entirely) they eventually refunded the additional money but said don’t cancel the original order as that still had an August delivery. Next day delivery put back to September then again to November 18th. Then… Read Full Review

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★☆☆☆☆

“Endless delays and appalling deliverylft ”

Written on: 26/10/2021 by Jack1293274 (1 review written)

After several delays they finally arrived and left my sofa in huge unassembled pieces all over the room. Refused to assemble it. how can a premium brand charge that much and not assemble a sofa (and not even warn this)?? … Read Full Review

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★☆☆☆☆

“Made.delays found flownthecoop.co.uk”

Written on: 09/10/2021 by Brownni1957 (1 review written)

Had numerous delays to a sofa and ottoman delivery but found a fantastic Nottingham based small business who do similar and in my opinion superior quality furniture ,so ordered my dalton sofa and large ottoman in Italian cotton velvet arrived in 2 weeks so happy to support a small business customer service from the two people I dealt with was brilliant could not recommend highly enough flownthecoop.co.uk… Read Full Review

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★☆☆☆☆

“Over a year before sofas MiGHT be delivered ”

Written on: 15/09/2021 by DonnaJ14 (1 review written)

Long story short , ordered and paid , in full, for two sofas in March 2021 to be delivered in July . Received emails a month or so after to say they were delayed, first to August then September. Checked my account end of august and now it says delivery in December. Spoke to customer services who said delays due to covid , you will get compensation decided when items arrive. Emails are no longer sent about delays you need to keep checking your account. Checked again a short while ago… Read Full Review

Dawnbenoni's Response to DonnaJ14's Review

Written on: 09/10/2021

I feel your pain I have had the same problem until I found flownthecoop similar products although I think even better and delivered in 2 weeks small business Two people answered all my questions now I have a lovely Italian cotton velvet dalton sofa and large.ottoman cannot recommend them enough and supporting a small business manufacturing in the UK and Europe so none of those ridiculous delivery times a

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★☆☆☆☆

“AVOID!!”

Written on: 10/09/2021 by edT81 (1 review written)

TERRIBLE EXPERIENCE. I have waited 5 months for items (promised 2 months) and still several not delivered. Now my delivery has been lost in their Supply Chain for the last 4 weeks. No Customer Service and impossible to talk on the phone. I wish I had never spent money with this company… Read Full Review

Dawnbenoni's Response to edT81's Review

Written on: 09/10/2021

Flownthecoop.co.uk came to the rescue for me fro. The disaster of missed delivery dates sofa in weeks not months

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★☆☆☆☆

“Disgusting treatment of customers”

Written on: 08/09/2021

Disgusting treatment of customers. Refused to refund the full amount after delivering a damaged mirror. No apologies and no explanation from customer service. They will ignore your contact attempts but promptly respond to PayPal / credit card chargebacks. AVOID!… Read Full Review

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★☆☆☆☆

“Computer says no”

Written on: 08/09/2021 by TonyB119 (1 review written)

Terrible experience - very delayed dispatch with no communication, and compounded by a complete lack of willingness to find an alternative solution. Cannot comment on quality as these have not yet arrived. Two Harlow sofa orders originally placed on 27 June for a new unfurnished flat; the larger chaise sofa with a expected dispatch timeframe of 4-6 weeks (so 24 Aug to 7 Sept), the second 3 seater 10-12 weeks. On 27 August I logged into my Made.com account to discover that the larger sofa had… Read Full Review

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★☆☆☆☆

“Please AVOID!!!”

Written on: 26/08/2021 by JanaZ (1 review written)

Please AVOID!!! If I could I would have rated with zero stars. My last 4 items I have ordered has been delivered either broken, damaged or totally wrong item. Order ordered 8th June 2021: First item: £79 - Nadda Set Of Two Round Polyrattan Plant Stands, Black Product code: OACNAD002BLK-UK - has been delivered in few days however both planters were damaged. I have tried to contact Made.com unfortunately as they have no number to call every time when I tried to start the chat on the website… Read Full Review

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★☆☆☆☆

“delayed a month on a 5 month delivery and sent faulty...”

Written on: 19/08/2021 by noelpr1986 (1 review written)

been on with this for over 6 months now, horrendous company , poor service, stupid long delays. talked to customer service several times, told me I would be compensated x amount, came to refund me and sent me an email saying they wouldn't. told them to come collect the furniture and refusing to take it back and refund. will have to go down the lines of trading standards. save yourself a headache and stay well clear of this poor company that shouldn't be allowed to trade at all… Read Full Review

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★☆☆☆☆

“No customer support”

Written on: 09/08/2021 by georgek83 (1 review written)

This company are appalling … they have staff who are inadequate of the role to support customers and struggle to understand basic sentences. Delivery times keep changing 4/6 week delivery is now 3 months!!!! No management or number to call … and they won’t let you change item for one that’s in stock! Joke joke joke!… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 09/08/2021 by Reneew365 (1 review written)

Avoid!! I had a chest of drawers delivered that had wonky drawers, broken handle and broken leg. I was told they would replace but I must dismantle and package the unit myself. They took 8 weeks to send the replacement and it took me weeks of emails going backwards and forwards. Considering the unit took 3 hours to build I feel it very unreasonable they made me dismantle and package the old one… Read Full Review

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★☆☆☆☆

“infinite wait for a tv stand”

Written on: 03/08/2021 by simone90 (1 review written)

Hello again, some of you might recognize this style of review as i left on trustpilot, and i guarantee you'll see a lot more coming! i want to start by pointing out the unreliability of the company that continuosly blame the supplier in china ( yes China, that's where your lovely crafty pieces come from, a chain supply) for the delays experienced, i have oredered a TV stand in January 2021 and after the dispatch date being delayed several times, precisely in order was April, than June, than… Read Full Review

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★☆☆☆☆

“5 months to receive a lamp but could be longer! ”

Written on: 23/06/2021 by straighthair (2 reviews written)

I ordered a lamp back in March and was meant to receive the item last month (3 months later), which I did think was a long time to wait, however was willing to do so as liked the product. Since then I have received 2 updates to say the order will be delayed and I will receive it in July (4 months after placing the order). I spoke to a Live Chat agent after the last delay who confirmed the item should not be delayed further as it is in the shipping phase, however today I log in to my account and… Read Full Review

Straighthair's Response to straighthair's Review

Written on: 07/07/2021

I would like to update this to review to say my account now says that my lamp will be dispatched at the end of August so apparently I will receive it in September!!! 6 months after I placed the order - LOL!! This is the 5th time the order has been delayed so I think I will be lucky to receive it within the year at this rate! DEFINITELY AVOID THIS COMPANY AT ALL COSTS

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★☆☆☆☆

“Long delays and poor service!”

Written on: 08/06/2021 by Sofia111 (1 review written)

Ordered a sofa on 2nd May and I keep receiving delay notifications! Started using webchat thee times and every time it just cuts off and disappears, I have to start again. Very-very-very poor service!! Will never buy from Made again and definitely do NOT recommend!… Read Full Review

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★☆☆☆☆

“Buy at your own risk ”

Written on: 07/06/2021 by Adaridzva (1 review written)

So from the beginning, I ordered a set of bedside tables and a matching chest of drawers back in March this year. Order was placed on 6th of March for all items. -Delivery times for chest of drawers given as 4 working days, I paid extra for Saturday delivery. This was £15 in total as I choose Saturday delivery for all items and they were due to be delivered separately. -Delivery times for bedside tables was given as 8-10 weeks, so I should have received it by 15th of May, that’s the latest… Read Full Review

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★☆☆☆☆

“Second hand furniture”

Written on: 24/05/2021 by Caitlyn290 (1 review written)

An expensive piece of furniture was second hand as it was clear when it was delivered it had been open before (most of the protective wrapping had been removed). The item was damaged in multiple places and now I can't get hold of them to see what to do next. They refuse to provide a telephone number to complain… Read Full Review

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★☆☆☆☆

“Plant pots from MADE.com”

Written on: 13/05/2021 by EricaKr (1 review written)

The brand kept my money for over four months, then decided they no longer wanted to fulfil my order, and refunded with merely an explanation or goodwill gesture. Its now over a month of back and forth and they refuse so much as to offer free postage for my next order. Truly shocking level of service. To be avoided at all costs… Read Full Review

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