Delivery costs charged in any case!!!

★★★☆☆
3.1 / 5
53% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Steele177's review of Made.com - www.made.com

★☆☆☆☆

“Delivery costs charged in any case!!!”

written by Steele177 on 18/10/2022

I ordered a mirror that, according to the info provided upon purchasing it, was supposed to be delivery within a week.
I was informed later that the delivery would be delayed up to more than one month and, since I was moving to another country in a couple of weeks, I asked Made if they could deliver to another country within the EU.
They said it was not possible (which is fine) so I asked to cancel the delivery.
They refused and said that the mirror has to be delivered (even though the delivery date was in five weeks!!!) and I have to reject the delivery so that I can be reimbursed the costs MINUS the delivery cost... That practice is not only stupid from an environmental perspective, but also illegal in the EU.
My suggestion is that you only buy furniture on this web page if you cannot find something similar somewhere else.
Customer service is quite bad.

  • mirror

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Report this review
Was this review helpful? 0 0