Poor customer service if problem with order, slow delivery

Made.com - www.made.com
53.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

TrevorForbes214's review of Made.com - www.made.com

“Poor customer service if problem with order, slow delivery”


written by TrevorForbes214 on 22/08/2022

Terrible customer service which is a shame as I like the look of some of the things they sell but have no confidence in ordering from them as customer service non-existent so luck if you get what you ordered with no issues. I ordered in 2019 and there was an issue which eventually got resolved, I was able to speak to someone via telephone. When I eventually received my item it was okay but hasn't worn well. The experience did put me off ordering again. However, I did recently order again and most items were fine, most were branded items so no issues with quality though one item arrived damaged and unusable. Then I found out customer service is even worse than before. You cannot contact them via phone just email/chat. They don't respond to emails and the chat is useless. Unhelpful chat handlers who don't read what you message, don't listen and don't resolve the issues so still stuck with a damaged item and no replacement.

Finally delivery is very slow, problem seems to be slow dispatch not slow courier. So order elsewhere as no support if things arrive damaged/get lost in transit etc.

  • Tableware and serveware

    Goods purchased & cost

  • Up to a week late


  • Customer Service

  • Quality of website

  • Value For Money

Was this review helpful? 0 0