Made a nightmare -
53.0% of users recommend this
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DarrylCross's review of -

“Made a nightmare”


written by DarrylCross on 18/06/2022

After carefully reviewing so many couch options (months of research spent), ordering swatches, and communicating with customer service re follow up questions. My partner and I organized our Saturday around the delivery of what we thought would be a new beautiful Arabelo 3 Seater in Natural. The order was delivered: the boxes were huge, but we carefully counted them to make sure all was in order: it appeared to be. The boxes took up a lot of space, but we figured this was not an issue considering we would be swiftly assembling our couch. But upon opening the boxes what we found were two identical right and pieces of the sofa. Thus rendering both absolutely useless. The latches to connect the pieces clearly do not match up. Since it was now late in the day we contacted customer service via whatapp hoping that maybe there was a mistake: maybe the left hand of the couch was still in the van (despite each box being labeled)? We held out hope, but were told by customer service in the first instance they would offer us 75 pounds to take the item as it is - laughable! Perhaps only suitable for a couple who does not wish to face one another (forget the issue of how you would attach the fabric to a couch that’s half back to front). The second round of bad news then came from the customer service team: the couch was now sold out. We were out of luck. So somewhere some unlucky person probably has two left sides, and the same dilemma. To make it even more frustrating the color in dark blue is still for sale. Why can’t we have the left side of that one? The fabric is detachable and we have our color - it would make no difference. None of this seems to matter to anyone at No helpful answer has been forthcoming, and meanwhile we have 1) no couch, and 2) barely a living room to fit all this mess. What am I supposed to do with these giant boxes and for how long?

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