DO NOT PURCHASE FURNITURE FROM MADE.COM

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lbConrad451's review of Made.com - www.made.com

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“DO NOT PURCHASE FURNITURE FROM MADE.COM ”

Written on: 19/11/2021 by lbConrad451 (1 review written)

DO NOT PURCHASE FURNITURE FROM MADE.COM unless you want to wait forever, argue to receive your item or your money back. I ordered a right hand side facing corner sofa, paid £2,238.00 and received a LEFT hand side facing sofa instead. They do not assemble so I had to do some heavy lifting and assemble it only to realise that I received a wrong item. After waiting for over 15min to get connected to customer services on made.com chat I was asked to send photos to confirm that the item is in fact not what I had ordered. I received no explanation what happened and was told that the sofa I had ordered is out of stock now. No resolution was given, no alternative was offered and I was told that I need to purchase my own tapes and foils to wrap the massive sofa so that they can arrange a collection (as if arranging a collection was any favour for me). The sofa got delivered on Sunday and I was left tripping over in waiting for collection arranged for Thursday 09:00. I had to shift my entire day and arrange a day off to accommodate. The courier arrived at 09:00 and told me that they have no space for collection...I had to contact made.com multiple times and all they say is that they apologise and they'll come back via email and then completely ignore you! I had to arrange with the courier to come back in the evening to complete the collection as made.com took no responsibility whatsoever. I spoke to customer services once again and asked for this to be escalated to the manager and they promised to offer a compensation via email. Guess what? No one bothered to email! I contacted again and they started blaming the courier company and told me that I can contact them to talk about compensation...Absolutely unprofessional and embarrassing for made.com. They should've offer a compensation and deal with their contractor behind the scenes, instead, they completely denied any accountability. Now that the sofa has been collected they told me that I am supposed to wait up to 10 DAYS FOR MY REFUND!!! So in summary, I waisted the entire week to deal with this, have a back pain from packing the wrong sofa they sent and now I have no sofa and have to wait an additional 10 days for my refund. Save yourself the hassle and order somewhere where a customer is treated with respect...I planned to order many more pieces but after this treatment I don't want to have anything to do with made.com

  • Sofa £2300

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