Ordered for a wedding present two Kartell bedside tables on Boxing Day. Was told delivery would be 6/8 weeks. That fitted the wedding schedule so that wasn't an issue. That is until the delivery got more and more delayed, the wedding came and went and my attempts to cancel the order and get a refund were stonewalled by the odious Kieran. After about 14 weeks they turned up. Don't go near this company. Worst customer service ever and sailing close to the wind as far as business ethics go. Dreadful.

I did some internet marketing for Mac&Mac, but invoiced them under a different company that is still trading which was called LCC Retail Ltd. and has recently been changed to Porto Furniture Ltd. I have taken court action against this company and will have a date scheduled with the court very soon as it is in the latter stages now. I have been promised payment and sent cheques that have bounced etc. for 5 months now and had enough with them just messing me around. I am a human being and have feelings, I don't need to be treated like this and given false hope and promises for 5 months. If you have had a bad experience I would suggest you go and apply to get Owen Mackrell disqualified from being a director of a company so he can't keep setting up new companies and ripping people off. He is not fit to be a director and should be disqualified and will be if people apply to get him disqualified and put complaints into companies house about him.

So sorry to hear so many have lost both financially and spiritually with this company. I did bring this organisation to the attention of trading standards back in 2009 but unfortunately they were unable to progress with my concerns. If it is of any assistance I am happy to share a timeline of my experience and only hope it helps in some small way to show this was not an isolated incident. I did manage to achieve a refund through my credit card provider but no evidence of the compensation personally promised from the MD Owen Mackrell! Dear, Thank you for your email and proof of credit which I have safely received this evening. I had hoped to speak with you in a civilised fashion when I called your office today however, your short and somewhat hostile tone came as quite a surprise. I don’t hold you personally responsible for this debacle, I think it is more indicative of poor staff training and customer care skills that seem to let your organisation down. To highlight what a customer sees of Mac and Mac I have put together this brief timeline of our experience with this order:- Mac and Mac Interiors Order TIMELINE 20/12/08 Order placed and full payment made to Mac and Mac interiors. Delivery expected week commencing 19th January to week commencing 26th January at the latest i.e.4/6 weeks. 30/01/09 My wife telephoned Mac and Mac to chase the order and was promised a call back with a progress report. No call came. 02/02/09 My wife telephoned Mac and Mac and was told the order was on it’s way and to expect a telephone call to arrange delivery by no later than Friday 6th February. No call came. 06/02/09 My wife telephoned Mac and Mac to establish what was happening with our order. She spoke with a person who informed her that the warehouse team were at lunch but promised her a call back that very afternoon. No call came. 09/02/09 I called Mac and Mac and spoke with someone. I was told the furniture was due to be delivered shortly and to expect a call back that afternoon to arrange a convenient time. No call came. 10/02/09 I called Mac and Mac and asked to speak with the most senior member of staff and was put through to John Ryder. John apologised that so many calls had not been returned but would look into this poor customer service personally. He also suggested that my order had been ‘damaged’ in transit and Mac and Mac may not be able to deliver. He promised to establish the facts and call me back that afternoon without fail. No call came. 11/02/09 I called Mac and Mac and spoke with John Ryder. He said he was unable to call me back the previous day as he was feeling unwell. 11/02/09 I called Mac and Mac and insisted on talking with the Managing Director Owen Mackrell (sp). Owen assured me my furniture was safe and would be delivered by Friday 20th February. He apologised but said he would call me personally week commencing 16th February with an update. No call came. 19/02/09 I endeavoured to call Owen and left messages at the Mac and Mac office. I also used Owen’s mobile number which did not answer and latterly resorted to sending him a text message. Again no call back was received from Owen. Honestly what am I to think of Mac and Mac? The icing on the cake came this afternoon. After personal assurances from both yourself and Kieran that delivery would take place on Thursday 26th February your drivers appeared on Wednesday 25th, a day early, just as my wife was leaving for the hairdressers! I have a days holiday booked with my employer for tomorrow, the agreed delivery date. I did this specifically as I was keen to assist and guide your delivery men not through the front door of our house but through the double French doors at the back. Alas, this will not take place. When I spoke with Owen (11/02/09) he kindly offered compensation which I would be happy to accept. I believe this amount should be commensurate with the following:- 10 weeks interest on the sum of £1360 at Barclaycards standard interest rate. Numerous home and mobile telephone calls to your showroom and Owen’s mobile telephone. The cancellation fee for my wife’s hairdressers appointment. I (one) days leave which I am now unable to cancel. The opportunity cost of sourcing similar furniture from other suppliers at SALE prices in December. Distress. I will happily review any offer of compensation (without prejudice) from Owen at my leisure and hope we can bring this matter to an agreeable conclusion.

How foolish I have been paid nearly 2k last march for outside lounges for our wonderfull summer. Same old same old told 8to10 weeks still waiting, numerous telephone calls later and told in December they were now in store ready for delivery January. Wow I thought bring on the summer. I am fuming they have had my money all that time. Lesson to be learnt oh and by the way no sun lounges still not delivered and from the sound of it not likely to be . Feeling blue

I have had an order outstanding since November, and have just found out they are now in Administration. I live far away from Farnham and cannot turn up at the door, what do I do next. I should have learnt my lesson from a previous order which was a nightmare..... I am owed an order and a refund on a previous order ...

Same story - ordered and paid MAC & MAC over £5000 for a table and chairs on 5th August - and was told it would be 6-8 weeks with additional 4 weeks for August Shutdown (only told about shutdown when actually paying the bill). After 8 weeks, was then told I had been given the wrong information and it would be 12 weeks - then in Mid December, was told that it would be another week or so. Daily phone calls and messages proved fruitless. Eventually received a call on 20th December saying good news, the table and chairs had arrived in the UK and they would book me in for delivery in January. At that point I exploded and got hold of the sales team as noone in customer service was answering. Eventually the manager rang me and said he had found space on a van. The table was delivered at 7.30am on Monday 23rd December by some very nice burly men. They said that there had been a big delivery and they were working out who was priority for delivery before Christmas as not all things could be delivered in time. I now realise how lucky I was. Although I noticed a nick in the table, and was going to ring to complain tomorrow - but I guess there is no point now...

Ordered a sofa and large footstool in August last year ,was informed of the 4 week delay due to italian summer hols ....so far ( obviously not SOFA) so good .....no contact at all from Mac & Mac regarding delivery date or even a sighting of a ship at sea containing my furniture ! Fobbed off by KEIRAN EARL ,a complete imbecile , who should have nothing to do with Customer service ever again ........never encountered a person who is as comfortable telling lies , shamelessly abusing customers and spouting rubbish . My experience is identical to those above in respect of dealing with John Rider who "upped" an offer of compensation ,naturally on completion of the order ! Ha ha. .... When it was clear that there was never a hope in hell of the order being completed ( on the supposition that it was ever ordered in the first place ) I went to the showroom with a " witness" and demanded my money back ...when it was obvious that I meant business and that I would be staying in the store and distributing copies of all the reviews I had to potential customers ,they coughed up and when it was confirmed that the money was cleared funds in my account ,I left the store and advised the two stunned sales guys who were actually ok ,to start looking for a new job very soon .i feel desperately sorry for anyone else who won't get their furniture or their money . I hope everyone will contact WATCHDOG and give the culprits involved the publicity and exposure they don't want !!!!!

Took my daughter's money in August (100%) and never delivered..... should be held to account!!

Went there today to buy some chairs. Notice on the door that they have ceased trading and to contact liquidators. A bit cheeky that they are still appearing to be in business on the internet. DONT ORDER FROM THEM AS ITS HIGHLY UNLIKELY YOUR ORDER WILL BE FULLFILLED The unfortunate thing is I have outstanding orders with them and I presume at this stage its highly unlikely they will be completed or I will get my money back. 

Nice products, TERRIBLE customer service. We ordered a dozen chairs, spending over a grand - they were three weeks late. Nobody ever answered the phone or returned my messages (inexcusable in my opinion), so i had to keep calling till I got through. Eventually someone casually said they would chase it up for me but never called back. They were always curt, never apologetic at all - like they really really don't care at all. I hope they read this and realise how bad their service is. In fact scrub that - I hope they don't read these reviews and get what they deserve, which is a bad reputation and a failed business!

We ordered a bontempi table at the beginning of September and suffered the same experience as many of the above. Constantly being told the table was due to arrive on Friday and delivery would be the following week. After a few weeks we were given a different story telling us due to problems in Italy the table wouldn't arrive until after Christmas. We threatened to cancel the order and they offered us a temporary table which as we were desperate for a table Christmas we accepted. However we were uncomfortable due to the customer service we had received and decided to email Bontempi direct just to reassure us the table would turn up. We had a very prompt reply from Bontempi advising us our table and chairs were ready for despatch but they were awaiting payment. This email was copied to the uk representative of bontempi who tried to cover up the fact there was a problem with payment and was less helpful. We however called Customer services at Mac and Mac with our new information and they appeared surprised and declared they would speak directly to the general manager and call us back. We had no call however the next day Bontempi emailed again confirming payment had been made and Mac & Mac advised the table would be delivered on Thursday 19th December. We actually received our table and chairs, but we appreciate just how fortunate we are to have done so. This company should be closed down they are the worst company we have ever had the misfortune of dealing with and can only stress that everyone should avoid dealing with them.

Promised refund on cancelled order, refund never given despite promises. DO NOT GET CAUGHT BY THIS COMPANY

Do these guys think the public are stupid? Also: The real name of the company is LCC Contract Furniture Limited. This company has been put into a CVA under the Insolvency Act 1986 a few weeks ago. You can go to the company house website and see for yourself. If you have placed an order, demand to be given proper information. The best way is to go into the showroom when it's busy and make a scene and demand to be given proper information. They owe suppliers over £1 Million.