Luxury Flooring & Furnishings Reviews -

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Luxury Flooring and Furnishings

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Latest Reviews


“Beware "upgrades", better still, avoid "Luxury flooring" ”

Written on: 31/07/2018 by grZimmerman407 (1 review written)

Avoid “Luxury flooring”: they sent me a flimsy 3 ply, rather than the multi ply oak engineered floor that I contracted and paid for. As my fitters were mid-project, tenants due to move in & Luxury flooring could still not provide the original product, I had no choice but to continue with the fitting of this- more lightweight, more flimsy, less resistant to moisture. I had shopped around & rejected samples of 3 ply, but they they suckered me into this- beware. They eventually gave me… Read Full Review

Lu_Dawn's Comment

Written on: 09/07/2019

Wish I had of read this page before ordering from luxuryflooringandfurnishings - I placed an order over a week ago, I received order confirmation, delivery was to be in 3 days time - 2 days later I receive an email, no apology nothing just simply your order will not be arriving for another 10 days. I contact the company, speak to a manager, still no apology, couldn't care less, he explained that they still did not know when I would receive the floor, I can have my money back which will take 5-7 working days which means I cannot order flooring elsewhere until I get my money back - the conversation was left that he would call me the following Monday to update me on weather I would be getting a delivery this week or not.... He never rang, today is Tuesday and I have contacted LF&F AGAIN, he isn't available surprise surprise and here I sit once again waiting for some one to call me back -They still have my money, I still have no floor, no apology, this company have done nothing to make me feel like a valid customer and instead I feel like I have been treated like my custom is un wanted - they still have my money, I still have no floor almost 2 weeks later and not one call from them to follow up, nothing courteous and slightly concerning this company does not appear to even be a registered company. So far they have breeched their own contract and have not complied with what they state on their website in regards to making their customers happy. I must add that after a little homework, I am shocked to find that aside some trovit reviews, other review sites about this company are concerning. I would definitely NOT recommend this company.

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“Dreadful service and appalling customer service”

Written on: 04/12/2017 by Stanton138 (1 review written)

I recently ordered some oak flooring,underlay & glue from Luxury Flooring. On the agreed delivery day, I waited at home all day, but they did not turn up. At 5.15pm, I called the customer services dept, but nobody picked up the phone. I also went online, as you can speak to someone that way, but again could not get a response. The next morning, as I was on my way to work, I received a call from the delivery guy to say he was outside the house! Nobody from LF had informed me that the… Read Full Review

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“Ordered finished flooring with strict delivery...”

Written on: 12/10/2017 by CaydenChilders (1 review written)

Ordered finished flooring with strict delivery deadline (was 8months pregnant). A couple of days before delivery they phoned they do not have the product and would have it in a month. We wanted to cancel and order elsewhere (their products are all available elsewhere for the same price). They convinced me to agree that they will send unfinished product and appropriate oil separately and I myself, heavily pregnant, can easily apply on site with exactly the same results as what I ordered. I asked… Read Full Review

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“They sent me different product - took 4 weeks to refund !”

Written on: 13/05/2014 by 260Perkins (1 review written)

I ordered a sample of "brushed and oiled" solid floor. It arrived quickly and I really liked it so went ahead and ordered 1300 pound worth of product. They also offered free underlay - that's great I thought ! How wrong was I... Free underlay never arrived with the floors. The product I received was nothing like sample, the boxes were labelled "brushed and lacquered" but the shop claimed they were mislabeled. So I opened the box and of course they were not oiled floors I ordered and paid for… Read Full Review

Shayda's Comment

Written on: 09/06/2015

We had the same problem with Brushed and Lacquered flooring that we had ordered turning up in boxes labelled 'Brushed and Oiled' though they assured me it was just the boxes that were wrong.
Floor is covered in stains after a week of being down. In trying to remove the stains with a damp cloth the actual wood stain has come off, leaving a light mark around the dark mark!
Called and emailed the company so many times. After 2 weeks they've offered a tin of lacquer so I can lacquer it myself with no explanation or apology.
Never received such apalling customer service.

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“I'm a very happy customer”

Written on: 17/04/2014 by Jbrodgers (1 review written)

I ordered flooring 2 weeks ago and was given a delivery date the following Wednesday. When I didn't receive an email confirmation i got worried and read some terrible comments regarding this company which sent me into a panic as it's a lot of money to me. Anyway, after a few emails regarding a delay from the Manufacturer , I was still very sceptical but hopeful and hey, it has just arrived ! I'm thrilled with the flooring and the service and I'm so glad they showed they are a good company… Read Full Review

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