Avoid & don’t believe anything they say…

★★★★☆
4.2 / 5
82% of users recommend this
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CarolineDonald's review of HomesDirect 365 - www.homesdirect365.co.uk

★☆☆☆☆

“Avoid and don’t believe anything they say…”

Written on: 23/06/2021 by CarolineDonald (1 review written)

Awful company - too small to be reliable, not honest…
I would urge anyone NOT to use this company, my experience has been awful, I ordered a matching dressing table, stool and mirror on 7 December 2020. I cancelled my order today 23 June 2021 as they advised that the mirror was still “a sea” which is exactly where is was 3 weeks previously. Each of the items has arrived separately and they wait for it all to arrive so that they can check that wood actually matches. That was not explained to me until after my 3rd phone call, in fact, at no point did they contact me to apologise or explain what was happening, only ever responding to my phone calls/emails. They have told me often that this is not their fault as they get their furniture manufactured in Indonesia and this is out of their hands. Apparently they are also only a small family business and don’t have the capacity to provide any kind of customer service.They were however, quick to take a lot of my money and put it in their bank for months. Strange that….Also, you wont find anything lthat tells you the actual truth on their web page or a warning that you might wait approx 7 months for delivery. This is a small company, unable to manage or deliver on their endless empty ptomises it would not surprise me all to hear that they go bankrupt as they seem completely unable to manage their company. Don’t risk your money, time and anxiety….. stay well clear….

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