Avoid Shocking Company

★★☆☆☆
1.8 / 5
21% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Kerry76's review of Home Furnishings UK Limited - www.hf4you.co.uk

★☆☆☆☆

“Avoid Shocking Company”

Written on: 11/06/2021 by Kerry76 (1 review written)


This company has failed to deliver a bed on two separate occasions leaving my 80yr father-in-law sleeping on the settee. Speaking to customer service is shocking with them showing little empathy and a lack of ownership to resolve passing the blame to the delivery company. Had to put a PayPal claim in to receive a refund!
Update: bed delivered 8 days late however, on unpacking the quality was atrocious. They did offer a refund through PayPal if we sent it back. We explained that our father in law (who’s bed it was at the caravan) was seriously ill in hospital and it would be a couple of Weeks before we could arrange to have it sent back as we didn’t want to leave him. They offered no empathy or leeway so unfortunately our claim lapsed and they won. Sadly he never came home from hospital and passed away. As a company they wouldn’t offer any support during troubled times or extend the timeframe to return to allow us to spend precious time with him during his final days. They can keep the money for the bed but this is a warning to all potential buyers….this company is disgraceful!

  • Goods purchased & cost

  • A few weeks late

    Delivery

  • Customer Service

  • Value For Money

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