I would rate lower if I could .

“I would rate lower if I could .”

written by rodscants on 09/11/2022

I would rate lower if I could.

Paid £3000 for fitted wardrobes, we had 2 surveyors round to measure and 'ensure it was correct'.
The fitter was excellent, except the order was missing shelf and other bits, so the installation could not be completed. We waited 48hrs for contact from customer services and in the end contacted them, customer services informed me that so long as they complete the job in 30 days!!! they offer no compensation at all. I asked, if she was me would she be happy? No she wouldn't but that's the policy. So 30 days to fit some wardrobes is acceptable apparently. Not forgetting the 2 months wait for the order initially!!
We paid a premium price for what was sold as a premium product and service and other than the fitter I will have nothing to do with this company again.
Go elsewhere.