Appalling customer service.

★☆☆☆☆
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8% of users recommend this
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Yadiel237's review of Habitat - www.habitat.co.uk

★☆☆☆☆

“Appalling customer service. ”

Written on: 12/06/2017 by Yadiel237 (1 review written)

Just a really shocking service all round , in store was fine , we ordered a sofa we were told it would take 6-8 weeks and 2 days later got a text message saying it was ready , all this seemed strange , on enquiry we were told maybe they had one in stock already . Then we decided not to take the order that week because of work commitments, so we took it today the 12/5/17 between .9.30-11.30 . Having re-arranged the whole house and cleared the driveway for the van and took days of at great loss of earnings we received a text 30 mins before the product was due saying they could not deliver due to the warehouse being moved !!! As you can imagine we are fuming !! I am sure they must have known on the Friday before the on the 9th this would be the case WHY DID THEY NOT LET US KNOW ??? Having tried to talk to management all we are faced with is a call centre girl who can't or will not put us through to management all that is happening is the Buck is being passed around , we are still waiting for someone to get back to us but getting nowhere and more and more frustrated !!! Looking at the reviews for habitat most of them are 1 star only !! I would not recommend that anyone purchases anything from this store EVER. We now realise that the sofa is not been made.

  • Hendricks sofa

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Value For Money

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