4 orders -awful ordering & delivery process & experience

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eaDavis229's review of Habitat - www.habitat.co.uk

★☆☆☆☆

“4 orders -awful ordering and delivery process and...”

Written on: 08/01/2018 by eaDavis229 (1 review written)

Products - good, ordering and delivery - awful
We have placed 4 orders, only 1 of which the first for a shelving unit went to plan.
2nd - sideboard. Delivery time confirmed, informed it was on its way. Delivery driver turned up after confirmed time slot but with no sideboard. Told it had been lost so had to reorder. Second turned up damaged kept as it had taken so long to come and could stand the thought of waiting in to no avail again.
3rd - table and chairs - only 3 out of 4 required chairs were in stock. We were informed fourth would be back in stock before Xmas by 17 Dec it's now 8 January still not in stock with no date for when it will be. Delivery team dropped table in packaging on our stone hall floor and damaged it. Poorly packed and even more poorly handled. We kept it as we wanted it for Xmas and had given away our previous table, but are not happy. 3 chairs instead of 4 not ideal
4th - chair. Ordered a different chair as the one we wanted as mentioned above still not in stock. Really need 4 not 3 chairs and by this time we were worried we would never get 4 chairs as concerned co may go bust - how on earth can it keep going when its so inefficient? Paid before Xmas and agreed delivery date. Delivery window confirmed day before. On the day received e mail saying it wasn't on van. Habitat said they would come back to us next working day with info, but didn't. Chased and informed it's been lost ( again!!!!). It's now out of stock so we have no idea when the (second choice ) chair we have paid for will arrive.
We like the products but after 3 months are still left with a table and only 3 chairs. Also the packaging, self assembly and value for money is no where need as good as IKEA's. We would never have bought from Habitat had we known how appalling the experience would be. Will certainly never buy from them again.
AVOID

  • sideboard, shelving, table and chairs

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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