Great wardrobe & fitting service - but a good few hiccups!!

★★★★★
5.0 / 5
99% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

ygHarding91's review of Gliderobes www.gliderobes.co.uk

★★★★☆

“Great wardrobe & fitting service - but a good few...”

Written on: 18/09/2019 by ygHarding91 (1 review written)

The quality and value for money of our wardrobe is excellent and met every expectation.

Our Saturday morning visit to the Gliderobes showroom at Riddings informed our choice of product - a sliding door double wardrobe - and we were convinced, then, that they were the right choice.

I had previously produced my own design using the on-line tool but had some difficulty 'saving it' as a finished design - my computer security system branded the design site 'unsafe'! I tried again but with a few changes to the design and was finally successful in saving the design. However, unknown to me at the time, the Gliderobes system had saved BOTH my designs! and that's where confusion began.

It was unfortunate the the sales staff member who processed the order was, as I now know, new and inexperienced. The result was a trifle confused but after a couple of phone conversations we managed to agree the correct plan following intervention from an experienced sales designer. We felt sorry for the young man who seemed to have been thrown in at the deep end.

Everything went very well afterwards - my only reservation being that I had to ring up the afternoon before the fitting date to ask the time that the delivery was being made and the fitter's arrival time.

The fitter was exceptional. Friendly, cheerful, efficient and clean - couldn't have asked for a better job - and would recommend him as a competent professional tradesman. Thank you.

We would have given this a five star review had it not been for the confusions prior to sale and strongly 'suggest' that the on-line design system be up-dated and modernised.

  • Double sliding door wardrobe

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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