Appalling company

I ordered a double divan bed through wowcher which should have been £650 but discounted to £215 (too good to be true) the bed is appalling it is very cheaply manufactured and poor quality and I've had fault after fault with this bed. I have made contact and expressed dissatisfaction about faulty bed and they arranged for a new base to be delivered as wheels were faulty and broke off and parts missing and rip in material. I'm still not happy with product very cheap and uncomfortable and I asked for a full refund which was agreed and I was told to package up whole bed and it would be collected. They didn't collect bed is still in my living room packaged up. I phoned on Monday and was told the driver unfortunately couldn't fit the bed into the van on Saturday so that's why noone came but they did not bother to contact me which was a waste of a full day. Then I was advised that bed would be collected with a new date today Wednesday 21st October. I have taken a full day off work to be home for collection. However, after contacting furniture italia to get a eta I was advised they can't collect today as driver isn't on area. This is unacceptable and a disgrace. I have a full bed in my living room. I have been sleeping without a bed for days. I have purchased a new bed with expectation I will receive a refund soon but still haven't received refunds and told in would not until 7 days after bed returned and still have the faulty bed waiting for collection.

I will not be recommending this company or purchasing anything in future.