Small Double Velvet Divan - VERY POOR QUALITY

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Gibsondu480's review of FurnitureItalia - www.glassdiningtable.co.uk

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“Small Double Velvet Divan - VERY POOR QUALITY”

Written on: 13/07/2020 by Gibsondu480 (1 review written)

I purchased a small double velvet divan bed with mattress and headboard via wowcher. The divan base has collapsed, thin board came away from edges on one side and has caused dipping in between the internal supports.

I contacted Wowcher & Furniture Italia requesting a full refund and sent photos of the fault. I was advised that the bed was past the 6 month warranty, I purchased in December and I contact at beginning of July.

There has been no offer the replace, despite the fact that this is a faulty item.
Very poor quality, divan bases last for years in my experience.

Extremely poor customer service, rude and unhelpful response.

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