Can't return anything

Click here if this is your business
FurnitureItalia - www.glassdiningtable.co.uk
★★☆☆☆
2.4
36.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

Cheesedoffcustomers's review of FurnitureItalia - www.glassdiningtable.co.uk

“Can't return anything”

★☆☆☆☆

written by Cheesedoffcustomers on 08/07/2020

The initial part was good, delivered within 4 days of order. No issues there, but that's where it stops. The quality of the bed is awful and is absolutely not a reduced £900 bed. When I looked behind the drawer, there were nails sticking out everywhere. So we asked to return it and were given a number that is automated and states that it will take incoming calls. The support staff continually promise calls backs but they never do. Support staff respond to emails when Wowcher cc'd in but never actually call or fulfil their promises. The whole experience since delivery has been awful and is still not resolved. DO NOT Use this company.

  • Divan bed £289

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Customer53's Response to Cheesedoffcustomers's Review

Written on: 13/07/2020

Just submitted a review myself, divan base collapsed, would not refund or replace as past 6 months 'warranty'

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 4 0