Can't return anything

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Cheesedoffcustomers's review of FurnitureItalia - www.glassdiningtable.co.uk

★☆☆☆☆

“Can't return anything”

Written on: 08/07/2020 by Cheesedoffcustomers (1 review written)

The initial part was good, delivered within 4 days of order. No issues there, but that's where it stops. The quality of the bed is awful and is absolutely not a reduced £900 bed. When I looked behind the drawer, there were nails sticking out everywhere. So we asked to return it and were given a number that is automated and states that it will take incoming calls. The support staff continually promise calls backs but they never do. Support staff respond to emails when Wowcher cc'd in but never actually call or fulfil their promises. The whole experience since delivery has been awful and is still not resolved. DO NOT Use this company.

  • Divan bed £289

    Goods purchased & cost

  • On time

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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Customer53's Response to Cheesedoffcustomers's Review

Written on: 13/07/2020

Just submitted a review myself, divan base collapsed, would not refund or replace as past 6 months 'warranty'

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