DO NOT BUY FROM THIS PLACE

★★☆☆☆
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White270's review of Furniture Village - www.furniturevillage.co.uk

★☆☆☆☆

“DO NOT BUY FROM THIS PLACE”

Written on: 29/07/2021 by White270 (1 review written)

DO NOT BUY FROM THIS PLACE. THIS IS THE WORST FURNITURE SHOP!!

I have had by far the worst experience shopping from furniture villlage. I had ordered a dining table with 2 benches and 2 chairs on 24th March and have called at least 20 times since June this year being on hold for 2 hours each time. Initially i was told that the item is sitting in their warehouse and they will arrange a delivery soon after almost 2 months i managed to get the delivery arranged for last friday and it was supposed to come on 2 trucks. 1 truck came and deliver 2 chair tops without the legs and the driver said that the rest will be delivered later on, on the same day. The second truck never showed up.

Since then i have been calling them everday again being on hold for 2 hours to speak to an incompetent agent who has absolutely no idea on what happened to the delivery or where the goods are. They are not even sure whether it was delivered to the wrong address, is it back in the warehouse or has magically disappeard. Each agent has promised to 'investigate' and call back but that has not happened. I honestly feel like the store has taken my money and i do not know what else i can do to get the items that i have waited for over 4 months.

This is by far the worst shopping experience and i would strongly advise you all to not buy from furniture village unless you want them to run away with your money.

I would honestly give them -1 star if that was an option.

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