Unreasonable Customer Service regarding faulty item

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Guest's review of Furnitalia - www.furnitalia.com

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“Unreasonable Customer Service regarding faulty item ”

Written on: 18/06/2018

Purchased 4pc Rattan Garden Furniture in Brown via Wowcher

1) the material has more black than brown
2) each part has at leat 1 defect, mainly being holes not lining up properly being at 1cm out each
3) spent most of a day assembling 2 pieces with great difficulty. Local joiner has a look and confirmed Allen key supplied not suitable for corner screws He would charge £15 to assemble the remaining 2 pieces using the appropriate drill bit
4) have explained all this to Furnitalia over a 16 day period and all they are prepared to offer for inconvenience is £10 which would not even cover Joiner cost. Instead they would prefer to cover the higher cost of courier to collect the defected set which seems totally bizarre to me

  • Rattan 4pc Garden Furniture Set

    Goods purchased & cost

  • On time

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Kurt_At_Furnitalia's Comment

Written on: 10/02/2019

Many have gone before you, seeking in vain for information about your errant Wowcher orders.

Please examine closely the URL for the website that sold you (and took your hard-earned money) for whatever item it was that you purchased.

Was it: Furnitalia or some sort of web address that contained snippets of our URL?

Aha - mystery solved - our fine establishment was and is not involved.

Please be assured that we, Furnitalia, a retail home furnishings store located in Sacramento, California, do not ship to nor service customers located outside of the continental United States.

Best of Luck and Happy Trails

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