Beware..Do not purchase here

4.1 / 5
83% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

enLong245's review of Furn-On -


“Beware..Do not purchase here”

Written on: 05/07/2019 by enLong245 (1 review written)

Beware.. Do not buy products from this website. They sell you whatever cheap quality products that's available in the market without any consideration for the nuisance that will cause to their customers. And once sale is made , should you need to report a defect in the product, the only job their customer services has is to annoy you with repetitive stupid responses and denying the defect.
On 13th June, I purchased two items of Lisbon 3 door black wood grain wardrobe. There was a design defect in the product with front door available space width of 112.3 cm and total door width of 37*3=111 cm which left a 13 mm gap in the front. Reported this immediately to customer services and the only response I got is please revisit the assembling instructions to resolve the issue...also asked me to adjust the tightness of screws.. Hahha.
Ideally a customer service will raise a design defect to the Manufacturer of the product and discontinue the product immediately from their website until the issue is resolved. Also customer service will apologise for the inconvenience this has caused and offer a discount to help the customer spend that money on getting the defect fixed on their own, especially in cases of furniture that require spending time and money in assembling it.

Do not buy products from this website.. Or be prepared to be annoyed by their customer services.

  • Lisbon 3 door black wood grain wardrobe

    Goods purchased & cost

  • On time


  • Customer Service

  • Quality of website

  • Value For Money

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