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“Solid Mirrored Furniture”
Written on: 21/06/2017 by Sinclair228 (1 review written)
After using many furniture shops online , I decided to try Forever Furnishings. I have to say that I am very pleased with the Manhattan black and Mirror bedside tables. These feel very solid and are very heavy, they look great. The delivery came and all was undamaged and was on time as pre-booked. Good service… Read Full Review
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“Poor Quality Product”
Written on: 05/06/2017 by LaurelTrevino (1 review written)
Purchased the silver snakeskin console table - legs didn't fit properly and console wobbles!! Holes didn't line up with the legs. Emailed and advised her and her response was that she would let the manufacturer know!!!! Will definitely not be purchasing anything from this site again. I will now have to get the item adjusted myself. Also noticed lots of yellow marks on the top of the console - couldn't be bothered even letting Forever Furnishings know as don't believe they would have been… Read Full Review
Foreverfurnishings's Comment
Written on: 08/06/2017
Hello
I do apologise. You may have misread my email . Your comments and complaint have been passed into the manufacturer and we are now awaiting their response. As soon as we have the outcome we will contact you. If in the meantime you would like assistance with your complaint , please contact our office
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“Quality Table”
Written on: 08/04/2017 by Sheai176 (1 review written)
I am pleased to say my new Gin Shu table arrived today and looks even better than online. The quality of the item is very good. Delivery was booked in by email and arrived on time with a pallet company. Will more than likely be buying the matching coffee table very soon… Read Full Review
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“Good site”
Written on: 07/03/2017 by Hodges202 (1 review written)
I have had quite a good deal on here compared to other furniture sites on my sofas. The delivery team were very nice and helpful as well as the lady I spoke to in the phone. Good site all in all, and I will use again… Read Full Review
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“Mirror wasn't finished properly”
Written on: 05/03/2017 by Gibsonja1987 (1 review written)
My order of a mirror took three months to arrive.I was given a delivery date on three separate days ,they never delivered on two of the days which I had taken off work.when I eventually got the mirror the hooks on the back were not fitted properly I had to get someone to adjust them.one was two inches higher than the other.when I notified them they asked for a photo.what to take the mirror off the wall weighed a ton.They also asked me for a pay slip because of the days I took off work.The whole… Read Full Review
Foreverfurnishings's Comment
Written on: 06/03/2017
We apologise that you are not happy with our service. We require a photo of any faults/ damage to organise an exchange of goods, as per our terms and conditions on our website which is inline with the manufacturer's policy.
As we use 3rd party couriers your claim for late delivery is with them unfortunately and not us. A payslip is required for you to be fully reimbursed. Although the claims are not directly with us we will happily assist you . Please contact the office if you would like our assistance.
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Foreverfurnishings's Comment
Written on: 06/03/2017
We apologise that you are not happy with our service The mirror was delivered within the advertised timescale due to it being in production at the time of order ( we did notify you of this at the time of order). if you were not happy to wait the 10 weeks our team would have cancelled the order or a full refund on your instruction - no quibbles.
We require a photo of any faults/ damage to organise an exchange of goods, as per our terms and conditions on our website, which is inline with the manufacturer's policy.
As we use 3rd party couriers your claim for late delivery is with them unfortunately and not us. A payslip is required for you to be fully reimbursed. Although the claims are not directly with us we will happily assist you . Please contact the office if you would like our assistance.
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“Good ”
Written on: 25/08/2016 by BrettAllen (1 review written)
Ordered over the phone and was update through email . Timescale was 8 weeks although was aware of this when ordering . Trade discount was provided. Overall experience was good… Read Full Review
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“Helpful”
Written on: 19/08/2016 by Brynleex256 (1 review written)
Required items for wedding day. Arrived quicker than expected. Updated via email throughout… Read Full Review
Foreverfurnishings's Comment
Written on: 20/08/2016
Thank you for your order :)
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“Taken money and no communication or delivery 10 days...”
Written on: 18/08/2016 by SteveHughes1976 (1 review written)
This is appalling! I have called more than 30 times over the past three days. No body picks up! I have emailed sales 3 times with no response! I have filled in the on-line request contact form, which when sent returned as undeliverable! I have also waited over 20 minutes trying to connect to the on-line help service and there is no-one there! … Read Full Review
Foreverfurnishings's Response to SteveHughes1976's Review
Written on: 20/08/2016
Unfortunately our phone lines have been down for 24 hours( not 3 days). The customer then emailed which we replied to within 2 hours. Live chat was answered after 4 minutes although he had then disconnected. Apologies to the customer for this.
The delivery timescales are advertised within the product description. The order has a 3 week delivery timescale and therefore all communication has been emailed to the email address that the account was opened with.
Our phone lines are now up and running again.
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Foreverfurnishings's Response to SteveHughes1976's Review
Written on: 20/08/2016
We have since spoken to the customer and it appears our live chat was offline although the engineer on site informed us that this facility was functioning as normal, this technical issue has now been reported to the engineer as we would not want our customer to wait unanswered . We have apologised to the customer for this.
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“Easy to use site”
Written on: 11/07/2016 by Katiep201 (1 review written)
Easy to use site that have a good range of furniture. I have only bought one item so far but will more than likely purchase again. Live chat was instant with regards to getting more info on items. Would recommend… Read Full Review
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“Small company with good service ”
Written on: 04/07/2016 by 53Grantham (1 review written)
I have bought multiple items from this site. It is a small firm although the girls are very helpful , everything arranged by email for deliveries. The adviser is especially very helpful And she also gave me a discount after a bit of haggling . Will definitely use again… Read Full Review
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“Please do not buy anything from this company. I was...”
Written on: 24/06/2016 by RowanSilva293 (1 review written)
Please do not buy anything from this company. I was promised delivery of a clock and I haven't received it. Furthermore I cannot get in contact by phone of email. The company is still trading online. Please be careful as they are still taking money… Read Full Review
Foreverfurnishings's Comment
Written on: 04/07/2016
I think you have us confused with forever furniture there is no record of yourself on our system . Please contact us to clarify
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Stevehughes1976's Comment
Written on: 18/08/2016
I completely agree with this review and am currently experiencing the same issue.
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Foreverfurnishings's Comment
Written on: 05/07/2016
We have no record of you purchasing from our website. I think you have us confused with another company please call us to clarify
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“Very good ”
Written on: 10/06/2016 by Hamza132 (1 review written)
Ordered online after being recommended by a friend . Good service and I'm in love with my new table . Will use again… Read Full Review
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“I ordered a clock on 3rd May, and still haven't...”
Written on: 09/06/2016 by zkMcGarry150 (1 review written)
I ordered a clock on 3rd May, and still haven't received my item 4 weeks later. I did not get any information from customer service as to when I could expect delivery. I would not recommend… Read Full Review
Foreverfurnishings's Comment
Written on: 09/06/2016
Our customers are kindly invited to contact us if they would like to fast track there delivery if the delivery timescales advertised ( in each product description) are not suitable . Unfortunately this customer did not.
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Foreverfurnishings's Comment
Written on: 09/06/2016
Our customers are kindly invited to contact us if they would like to fast track there delivery if the delivery timescales advertised ( in each product description) are not suitable . Unfortunately this customer did not
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Foreverfurnishings's Comment
Written on: 09/06/2016
Our customers are kindly invited to contact us if they would like to fast track there delivery if the delivery timescales advertised ( in each product description) are not suitable . Unfortunately this customer did not.
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“Very Positive Experience - WILL USE AGAIN”
Written on: 30/03/2016 by CallieGarrison (1 review written)
From start to finish the girls in the office helped me kit out my flat by recommending products. I asked for furniture ranges that I had seen online but not on their site, and not only did they source them for me but at around a third of the price. Much better than those big companies. She especially was very good to speak to. I would recommend this company to all… Read Full Review
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“Great service .”
Written on: 10/03/2016 by IsaiBennett (1 review written)
Very easy ordering with delivery arranged via email . Simple . Would use again !… Read Full Review
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“I can not recommend this company enough. Myself being...”
Written on: 16/02/2016 by Christine0871 (1 review written)
I can not recommend this company enough. Myself being computer illiterate I contacted the company regarding my order and was dealt with very professionally, the staff member was very courteous always went above and beyond to suit my needs. I look forward to placing my third Order soon, thanks again !!… Read Full Review
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“Amazing helpful service ! Would highly recommend to...”
Written on: 16/02/2016 by Danielle3021 (1 review written)
Fantastic service from start to finish, replied to my emails with questions regarding furniture I wished to purchase within the hour ! Friendly and reliable will definitely buy from here again :)… Read Full Review
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“Avoid unless you are looking for shocking customer service”
Written on: 16/02/2016 by IvanPritchard (1 review written)
I order and paid for items on the website - received an email a few days later informing me that my order was discontinued and that I would be receiving a refund in 3-7 working days. A further email said that they couldn't understand how I had managed to order the items - at this point the items were still for sale on the website! The reason, I was told, was that there was a problem with the computer system and the items I had ordered had been out of stock for 6 weeks! Not much of an apology… Read Full Review
Foreverfurnishings's Comment
Written on: 16/02/2016
We sincerely apologised on our email to this customer. There was a technical issue which has now been corrected by our web designer.. We have exceptional customer service and have many happy customers throughout the UK and welcome any person(s) to contact us.
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“Amazing quality and excellent customer service, thank you!”
Written on: 05/01/2016 by Kieranl375 (1 review written)
Stumbled across this website whilst looking for the perfect dressing table and I'm so pleased I did. Fantastic quality furniture, have ordered several items since, each item was of high quality and customer service has always been a pleasurable experience. Highly recommended, thank you!… Read Full Review
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“Very helpful”
Written on: 27/11/2015 by Zaidi218 (1 review written)
Wanted a light upstanding and was not sure about the colour of the light shade. Telephoned and spoke to the business owner. She was most helpful and changed the colour of the inside of the shade off me to suit my home furniture. The light stand arrived shortly after and was exactly what I wanted. First class service and I would definitely recommend Forever Furnishings… Read Full Review
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Foreverfurnishings's Comment
Written on: 08/06/2017
Hello
I do apologise . I think you may have misread my email. The comments and complaint have been passed into the manufacturer and we are awaiting this response. Once we have received the update we will contact you with the outcome. If you require further assistance with your complaint please contact our office .