Item never arrived, neither has the refund

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Josreview's review of Forever Furnishings - www.foreverfurnishings.co.uk

★☆☆☆☆

“Item never arrived, neither has the refund”

Written on: 22/06/2022 by Josreview (1 review written)

Ordered item in May. 2022. Three weeks after it was due I requested a refund. No communication from the seller. 8 days following written confirmation that a refund had been given, I am still waiting to receive my money back.

This review is for Forever Furnishings , Bridgend.

Poor service and no customer communication. I had to chase delivery and ask for a refund!?

  • 80

    Goods purchased & cost

  • Still waiting

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

Foreverfurnishings's Response to Josreview's Review

Written on: 23/06/2022



Apologirs for your experience . Unfortunately due to your order and payment having 2 different registered email address this caused a delay . The refund was immediately completed once this issue was resolved .

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Josreview's Response to Josreview's Review

Written on: 23/06/2022

Thank you taking the time to respond. It is appreciated. Unfortunately there was a failure to communicate any issue with the refund. Just failed to provide one despite communication that it had been. Until it was escalated via PayPal.

I accept the refund was provided but only after an escalation. The process and communication around refunds needs to be improved.

I am however grateful this has now been resolved.

Thank you

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