Dwell (Post June 2013) Reviews - www.dwell.co.uk

★★★★☆
3.8 / 5
72% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Summary

Note from Review Centre: Dwell went into administration on 25th June, 2013. The Dwell brand has been purchased by Coin Furniture Limited.
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Dwell - www.dwell.co.uk (Post June 2013)

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Latest Reviews

★☆☆☆☆

“Never recommend this brand to anyone. ”

Written on: 05/09/2018 by Eunice18 (1 review written)

It is over priced at the first point. The design is very poor. Ordered a right arm soft but turned up a left arm one and Dwell insisted this is the way it should be. Ordered a shoe cupboard and turned up a completely faulty product which can't be used at all after whole day assembling it. Initially sales person told me no need to assemble apart from 4 legs. It must be a joke. Poor services, no explanations and never make customer happy… Read Full Review

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★★★★★

“Great Customer Service”

Written on: 30/08/2018 by LouiseSullivan (2 reviews written)

We were very happy that Dwell were prepared to replace a beautiful silver sheepskin rug we bought in April that faded to green as a result of exposure to direct sunlight… Read Full Review

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★★★★★

“Excellent”

Written on: 22/08/2018 by Litaflynn (1 review written)

The service was excellent. The staff who served me done a marvellous job and even the Manager was so accommodating but unfortunately the item I ordered don’t fit in our flat and it was returned . They offer me other style but the color I like was not available .i found one in another company which they will assemble inside our flat ., and the future I will consider dwell again .thankd… Read Full Review

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★★★★★

“Neat little cupboard”

Written on: 15/08/2018 by JayleeOlson (1 review written)

Perfect cupboard for shoes,! Fits beautifully in our downstairs cloakroom and works amazingly. Just enough room for 6 pairs of shoes and plenty of space for the large pairs… Read Full Review

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★★★★★

“Fantastic Customer Service ”

Written on: 31/07/2018 by Melissat94 (1 review written)

I ordered a replacement bar stool for one we had broken. I was very pleased to see that the product was reduced by £50. However I didn’t realise that delivery was £49 or free to store as when previously ordering the delivery was £5.95. I called the next day and spoke to a lady in customer services ( sorry I forgot her name ) who was extremely helpful. She amended the order to be delivered to a store and arranged a refund of £49 back to our credit card. The store phoned the next day to… Read Full Review

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★★★★★

“Customer service was excellent. Product of excellent...”

Written on: 26/07/2018 by Brennan347 (1 review written)

Customer service was excellent. Product of excellent quality. Delivery on time… Read Full Review

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★☆☆☆☆

“Shoddy,faulty,damaged”

Written on: 20/07/2018 by KadenceUnderwood (1 review written)

Extremely expensive for a damaged,faulty and inferior product. Still charged for delivery even though the product had to be returned… Read Full Review

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★★★★★

“Couldnt ask for better service!”

Written on: 07/07/2018 by Ian.2011 (1 review written)

Was served by a great chap called Sal at the birmingham store he was happy to assist me with everything - defo would recommend shopping with him very happy with my experience at dwell… Read Full Review

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★★★☆☆

“Disappointing quality of product..”

Written on: 28/06/2018 by Reeves37 (1 review written)

I purchased an Executive desk and matching filing unit cabinet. Delivery was good & as expected, however on opening the packaging several key pieces were missing from the desk and I was unable to assemble it. After several phone calls and the wrong item being sent out at first I eventually could assemble the desk.( This was almost 2 weeks after delivery.) The desk then developed a fault after a few months - the wood trim came away from the door. Customer services were good and offered a… Read Full Review

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★★★★☆

“beautiful furniture”

Written on: 25/06/2018 by 186Thomson (1 review written)

Ordered on line - did not realise it was self assembly However collected from the Sidcup Store, very good customer service on collection. Would like the website to be more user friendly otherwise "love my new bar table - classy"… Read Full Review

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★★☆☆☆

“Problems with delivery but not with product”

Written on: 23/06/2018 by ilma178 (1 review written)

Originally tables scheduled for delivery on 10/06/18 between 14.08 and 17.08. Returned home at approximately 13.15 to find a message saying that tables would be delivered between 13.00 and 15.00 but no delivery was attempted. Suggest it is too late to change delivery time. Dwell distribution could offer no explanation for this. said they would look into it but we had no feedback. Tables eventually delivered today with no problems. We feel that in view of your exorbitant delivery charge this is… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 14/06/2018 by Amanda75110 (1 review written)

Awful customer service. Have sent 6 emails to try & arrange a collection and nobody is getting back to me. Item half the size of the picture advertised… Read Full Review

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★★★★★

“Lounge furniture unit and TV unit”

Written on: 13/06/2018 by briscoa (2 reviews written)

Absolutely gorgeous, not to difficult to build just read the instructions. Would highly recommend… Read Full Review

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★★★★★

“Kitchen furniture ”

Written on: 09/06/2018

The delivery was spot on, the guys even helped move an old table that we were currently using, in to the garage, very polite and helpful. The furniture came in 10 boxes all needing to be assembled, which we hate doing(& I forgot to check!) but was easy enough to do, few arguments with the hubby but relatively unscathed. Furniture looks amazing, two bar stools, six dining chairs, table and sofa. I am hoping to pop back for another bar stool. Would definitely recommend… Read Full Review

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★★★★★

“Wow it's awesome!”

Written on: 06/06/2018

Wow it's awesome . The reaction from my 6,year old grandson to the new bedroom furniture. I am very happy with it too. Ordered online delivered in 48 hours to the room of choice. Packed securely and well protected. Easy to put feet on . Looks high end ,sleek and modern with high gloss finish. Drawers open and close Very smoothly. Will definitely look to Dwell for future furniture needs. A lovely surprise that items were on sale when I ordered. … Read Full Review

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★★★★★

“Stylish furniture”

Written on: 02/06/2018 by AshlynnLawrence305 (1 review written)

Helpful staff although some staff were more knowledgeable than others! Products are well designed. Not enough choice of fabrics and colours for soft furnishings… Read Full Review

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★★★★★

“Excellent service dwell no complaints at all 5 star...”

Written on: 01/06/2018 by MaceyNolan (1 review written)

Excellent company delivery excellent drivers and staff excellent… Read Full Review

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★★★★★

“Just what I wanted”

Written on: 25/05/2018 by PammyH123 (1 review written)

I ordered a triple white gloss coffee table to pick up at Lakeside branch. When I collected it I found a nest of round side tables to go with it. Just what I wanted. I also found a funky dhali clock that appealed to me. The staff were very friendly and helpful. Would definitely buy again from there and have already had good comments and have recommend to friends… Read Full Review

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★★★★★

“No hassle buy”

Written on: 23/05/2018 by Kendallnz186 (1 review written)

I have purchased a few items from dwell always easy no nonsense service. The quality of my goods is superb… Read Full Review

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★★★★★

“Extremely delighted, happy and pleased. ”

Written on: 19/05/2018 by AubrieMalone (1 review written)

We found the service of customer care was of great ease from previous weeks and giving thought and desire of our choice was almost immediate allowing us to be confident for the future. We loved the items on display; finding them arty' stylish, unique, qwerky and perfect! The delivery and unpacking was exceptional with the dedication and expert handling of your despatch guys doing exactly what the training you provide served great purpose. Thank you so much team for your time dedication… Read Full Review

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