Read the small print

3.8 / 5
72% of users recommend this
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Heffstar's review of Dwell - (Post June 2013)


“Read the small print”

Written on: 05/01/2019 by Heffstar (1 review written)

its been a disaster tbh, and badly managed UTTERLY !

bought a 2-3 person bench in the sale, got it home and started trying to construct it, then noticed on page 1 that the maximum weight it will bear is 100 KG ! if the average UK person is approx 75KG then it can only hold 1 and a third people !!
rang customer services for advice and they have sent a query to the manufacturer but as yet nearly 2 weeks later no response about that
I then have started to examine the pieces and realised that the person I dealt with who did the quality control of batch 12382 missed a lot, out of 15 screws only 8 holes were in the right place, 4 with a bit of firce you could just about get in and 3 were hopeless. however one of ther legs was made completely upside down so holes were on the leg and not the top where it connected with the bench.

rang customer service as was advised a new part would be dispatched and be with me within 24/48 hours. …. I was told that consecutively over more than a week with at least 9 different calls to customer services (NB if they have a lot of complaints the calls will overspill to people in stores who can in effect do naff all except read the notes and then try to ring the people you were trying to get through to themselves, however they don't follow up or call you back, at one point a manager promised to call me back in an hour, I finally called back the next day and was told he had gone down to the warehouse and posted it himself, however the day after that it still hadn't arrived and I rang again to find it hadn't been sent at all … my particular favourite was when I got a call at 9.05 from a branch in the south of England because there was a note in the system to call me but they had absolutely no new information and couldn't tell me anything at all, so then they wondered why I reacted badly to a call coming from a company who didn't know why they were calling me 'except there was a note to call you'

they finally have dispatched a part but sent it with a courier that doesn't deliver on Saturdays so now its going to be a chase across the country to get them to send it to somewhere I collect from, for bench with a really low build quality that can only seat 3 very light people

  • Bench

    Goods purchased & cost

  • Up to a week late


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