Poor quality, poor fitting, poor customer service

★★★★★
4.7 / 5
From 3 reviews
67% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

SalvatoreGordon390's review of Deane Wardrobes - www.deanewardrobes.co.uk

★★★★☆

“Poor quality, poor fitting, poor customer service”

Written on: 29/07/2018 by SalvatoreGordon390 (1 review written)

Update 13 September 2018

I originally wrote a review that pointed out the poor customer service, poor installation and poor attention to detail that we had had to to put up with. 

And so it was. 

The important word here being "was". 

We did indeed have some serious issues with the work that had been undertaken, and the poor service, but I am very happy to give credit where credit is due, and Deane did take our complaint very seriously. 

Indeed to such an extent that they have removed all the previous poor work completely and re-installed the wardrobe to a very high standard and we are now very pleased.

***


Wanted a quality installed fitted wardrobe so on the basis of previous work, went with Deane. Wish I had not.

Large deposit required upfront, and mix up over installation dates. Was given one day verbally, and confirmation email had two different dates.

On the appointed day tradesman turned up without the Wardrobe doors. 'We can fit them anytime, it's only a 5 minute job" was his and the companies excuse. No consideration for the customer who would have to take further time off work.

Fitting was poor. Screws that protruded through wood fittings, chips in wood, no sealant in gaps.

Doors finally turned up a day later (company continued to say "no promises") but required excessive adjustment to fit properly.

Room left with hand prints all over the work, wood dust everywhere. Poor workmanship

  • Fitted wardrobe

    Goods purchased & cost

  • Customer Service

  • Quality of website

  • Value For Money

Moore1963's Comment

Written on: 29/07/2018

Had a similar experience, will go elsewhere in future

Reply to this comment
Report this review
Was this review helpful? 1 0