Great response when help was needed

4.6 / 5
88% of users recommend this
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Guest's review of Camerich -


“Great response when help was needed”

Written on: 06/06/2019

We ordered our beautiful new L-shaped sofa from the Camerich shop on Great Titchfield Street, where the staff was very helpful, accommodating and knowledgeable.
When it was delivered and assembled, it transpired that the two sofa pieces that create the 'L' couldn't simply be clipped together as we'd seen with other models. This meant the pieces kept moving appear, making it rather uncomfortable if you were unfortunate enough to sit in the wrong spot.
But the design consultant, who had advised us in the shop in the first place, was great in dealing with it and getting things sorted out. She liaised with the support/assembly/contract upholstery teams and in no time arranged for the appropriate clipping mechanise to be send to us – best of all, free of change. Noor, once again, thanks for the great service!
It's fantastic to see people who genuinely care. Who not just look after you during the sales process, but also afterwards.

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By Camerich

Written on: 26/06/2019

Thank you for taking the time to provide such wonderful feedback of your experience at Camerich West End. We are delighted to hear that you are now most happy with your sofa and hope that you can continue to enjoy it for many years to come.
Of course, if there is anything further we can ever do to assist, please do not hesitate to get in touch.
Kind regards,

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