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Jopanshamger1's review of Bedstar - www.bedstar.co.uk



Written on: 24/06/2021 by Jopanshamger1 (1 review written)

I would give this company zero stars if I had the option. If you can get them to answer the phone or reply to your email you’re lucky.
They’re rude and incompetent. I ordered a bed frame costing just short of £1000.
They have delivered me two faulty beds. The first arrived in two completely different colours and missing half of it and the second arrived damaged on every part. They take no responsibility and don’t even apologise let alone compensate you for your wasted time. The courier service they use are awful and take no care in your home. They can’t seem to stick to deliver slots either causing so much inconvenience due to work.
I had the misfortune of having to deal with a ‘customer service rep’ just the status is insulting. She is the most ignorant and rude woman I have ever encountered. She told me she was ‘loosing the will to live’ with me over the phone. All I wanted was the bed I had paid for and for it to not have been covered in rips. Her ‘manager’ isn’t much better, she purposely won’t reply to emails until 5pm as not to deal with you.
The pair of them refused to organise collection of last faulty bed until I had sent photos of it re wrapped. Even though I confirmed I would do this but had to wait until I had a second pair of hands that evening. Delaying it even further!!
I now have to fight to get my refund. They shouldn’t be trading, utter shambles and so infuriating.

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