Shocking delivery timeline

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Guest's review of Artelia - www.artelia-design.co.uk

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“Shocking delivery timeline”

Written on: 28/05/2020

Order placed 17 March 2020. Delivery within 5 days. There appears to be no comms between Palletways and Artelia. Between them they guaranteed delivery at least 3 times. I was offered a £30 goodwill gesture and furniture cover. Order finally arrived on 17th April. Packaging was damaged and parts missing. I contacted Artelia straight away. As of today 28th May 2020 spare parts have not yet arrived. The table is therefore not stable and as a result I’m not able to put the glass onto the table. This is such bad customer service! As every day passes the glass in my living room is not just an eyesore but a real hazard!!!

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