Arredatutto - www.arredatutto.it Review

★☆☆☆☆
1.5 / 5
9% of users recommend this
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TamaraSmith's review of Arredatutto - www.arredatutto.it

★☆☆☆☆

“Just something future customers should be aware of...”

Written on: 20/04/2018 by TamaraSmith (1 review written)

Just something future customers should be aware of before placing an order because unfortunately I recently found out that the reduced prices offered by Arredatutto come at a cost. I put through an order for two items - a desk and a fridge - but within a few days realised one would not fit. I was initially informed that the item could not be cancelled. After I challenged this I was told that if the order was cancelled a 10% administration fee would be retained. This is despite the fact that the order was cancelled within the 7 days of being placed. The company explained the administration would not apply if I accepted the order and simply returned the goods. But as this was an international order it would have resulted in several hundreds of pounds in return postage fees. The other thing future customers should be aware of before placing an order is that the terms and conditions state that Arredatutto reserves the right not to provide the item that matches the description and photo advertised. In short: read the terms and conditions for this company carefully before deciding to place an order as you will not be given the chance to cancel without penalty, something most other retailers offer. When I asked for a copy of the complaints procedure they did not provide it. They said I should deal with their legal department. When I asked for the contact details for the legal department they did not provide them. Another word of caution to those that do decided to purchase from this company: Do not pay by bank transfer. Luckily I paid via credit card and the card provider has been asked to determine whether Arredatutto's terms and conditions comply with EU distance trading legislation as I was refused the right to cancel just 5 days after my order was placed. In fact according to Arredatutto I lost my right to cancel after approximately 24 hours of having placed the order.. Arredatutto has responded to my feedback with the same aggressive tone that it has used to respond to others that have dared to give negative feedback. In short their stance to date has been - tough you should have read our terms and conditions. At the moment Arredatutto has withheld over £90 because the order was cancelled. Hopefully reading this review will prevent other prospective customers from making the same mistake.

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