Dreadful dreadful dreadful

Click here if this is your business
You Garden - www.yougarden.com
0.0% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Click here if this is your business

DennisGarvey's review of You Garden - www.yougarden.com

“Dreadful dreadful dreadful”


written by DennisGarvey on 18/05/2020

Ordered 11 items 6th April, they took payment on 7th April. Had to keep chasing them. They ignored e-mails, sent automated responses to other e-mails, and when they did reply gave misleading dispatch information. After 38 days of waiting for 8 of the items we sent an e-mail cancelling the order and requesting a refund. They ignored this e-mail, but a day later dispatched 7 of the items. What a coincidence! Quality was OK but not great - for example some of the dwarf conifers were very unhappy. And 1 item is still outstanding after 42 days. A very negative experience - WILL NEVER USE THEM AGAIN.

  • 11 items

    Goods purchased & cost

  • Customer Service

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Was this review helpful? 2 0