I had a problem with 1 item out of a 4 item order, a cable lock that didn't work. Picked up the phone to let White Rose tools know. New item sent the same day. When things go wrong (always a possibility) , it is important how the seller deals with it. WRT did a great job! oh and the original order was delivers BEFORE promise date!

White Rose Tools: It's hard to over emphasise how easy, satisfying this seller is to deal with. Their communications are perhaps second to none - notwithstanding an 11 hour time difference in my case. (At times it seemed I'd barely finished typing and the reply was in!) If you need a stress free buying experience this is the site. RR

The item that I purchased was priced the lowest I could find on the web. It was a branded name and was dispatched in original packaging. Delivery was 5 Days but that included a weekend. An easy purchase from a nice company to buy from. I will use them for future transactions.

Less than 24 hours ago, I ordered 8 pink hi vis vests for our team to wear during an upcoming Race for Life Event. As well as the price being the cheapest we could find in cyberspace, the communications and service provided by this company was stellar. The vests arrived today - despite the fact that we paid for Standard Delivery Can not rate them highly enough; would definately recommend to a friend and use them in the future. Increasingly I have found online vendors to send parcels in separate batches which go missing or only offer decent delivery charges if you buy in bulk. Not White Rose. Their rates are extremely competitive and the service is second to none. Thank you White Rose for restoring our faith in online purchasing!

I ordered a new Silverline 300mm Garden Hand Trowel, for an extremely reasonable price. Unfortunately, after several weeks of waiting, it still had not arrived. However, I got into contact with the seller and received swift, courteous and understanding responses. They assured me the trowel had been sent on time, and must have been lost in transit. Once the situation was explained I was offered a full refund or a replacement to be sent out at no extra cost to myself. I chose to receive the replacement and it arrived today, well within the specified time frame, and it was worth the wait. I choose this trowel because it looked very sturdy, unlikely to bend or come loose from the handle, and able to withstand the elements, and this appears to be all the more true seeing and testing it in reality. I am exceedingly pleased with the item I purchased. and even with the delay issue, the customer service and communication I received was such high quality that I have no trouble recommending this site to friends