Truly PVC Supplies Reviews - supplies.trulypvc.com

★★★☆☆
2.9 / 5
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Latest Reviews

★★★★★

“Leaking Roof”

Written on: 29/06/2016 by GeorgeGGrove (1 review written)

Called Truly to fix a leak in my roof, it had just started happening and only when the rain was in a certain direction. The fitter came out tested to find the problem and it was a quick fix to put it right he re-fitted the roof panel and but a retaining bracket it took just over an hour. Problem solved excellent service… Read Full Review

Zanzibar61's Response to GeorgeGGrove's Review

Written on: 24/05/2017

I had the same problem, but not a quick fix with this company. Refitting a roof panel would take longer than an hour for a satisfactory job. capping would need to be fitted correctly an the correct materials used. I would not give this company one star. I have found their work shoddy and disgraceful. Their so-called professional fitters haven't a clue on how to deal with conservatory roofs. They claim to have expert knowledge and know-how and a refreshingly professional approach. Far from the truth. My repairs are far from satisfactory and complaints to an arrogant, belligerent and unprofessional Manager have met with an aggressive attitude and I am still waiting after nine months for problems to be sorted. What a waste of time. Complaints are ignored and I have been accused of finding faults that they do not agree with even though not a sole has been to inspect the dreadful damage sustained by the "professional workmen". Would not recommend this company whatsoever. I wish I had read all the bad reviews before I employed their diabolical unskilled workmen who seem to come and go with this company. I am beginning to wonder that the good reviews, for small jobs that give 5* have been written by the company, as no one with any brain would employ them. - disgraceful.

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★★★★★

“pvc poducts”

Written on: 26/04/2016 by 185Graves (1 review written)

ordered was ease well packed del on time used them a lot good reliably firm… Read Full Review

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★★★★☆

“Order of 21 Sash Jammers”

Written on: 01/04/2016 by MaldivianBadger23 (1 review written)

Ordered with ease. Used PayPal. Delivered as stated. Cheapest Schlosser Technik Sash Jammers I could find at £1.75 each inc p&p. Product came well packaged and Jammers seem very sturdy and well made. Can't comment anymore really. Didn't need to telephone them or contact them at all regarding my purchase. I had no problems… Read Full Review

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★☆☆☆☆

“Arrogant ”

Written on: 07/01/2016 by Leestephenson (1 review written)

I ordered a part but it wasn't right. I tried to explain what part I needed and said I'd been sent the wrong part. They then called me a liar saying that I'd ordered the wrong part etc and that I was being awkward and calling their staff liers. Nothing of the sort. I just wanted the correct part. I was then told to send the parts back then I'd get a refund after making another order. When I then phoned to make an order I had an angry manager for some reason. Poor customer service and very… Read Full Review

Trulycustomercare's Response to Leestephenson's Review

Written on: 25/05/2017

We are sorry to hear you are not satisfied with our products and service. Although I can find no record of a complaint from you we would still like to help. I would like to point out that we have over 130,000 5 star positive reviews on Ebay and a similar amount on Amazon. Our feedback on both channels is at 100% because we work very hard to help our customers.

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★☆☆☆☆

“Not worth the one star given...”

Written on: 05/11/2015 by Jbhjbh (1 review written)

I wish I had read the reviews here before using this company. Waited in 2 solid days for a delivery 'guaranteed 2 business days' that didn't arrive, contacted company & was told due to the size of the order the delivery would take up to 5 days - no mention of that on the payment page. Still took £10 for 2 day delivery knowing they couldn't honor it, went as far as to send a dispatch confirmation for delivery the following day??!!Owner agreed in correspondence that their website and… Read Full Review

Trulycustomercare's Response to Jbhjbh's Review

Written on: 25/05/2017

We are sorry to hear you are not satisfied with our products and service. Although I can find no record of a complaint from you we would still like to help. I would like to point out that we have over 130,000 5 star positive reviews on Ebay and a similar amount on Amazon. Our feedback on both channels is at 100% because we work very hard to help our customers.

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★☆☆☆☆

“Do not have stock but take your money and do not...”

Written on: 13/09/2015 by 458McCoy (1 review written)

They ignore you and hope you will go away and let them keep your money Companies like this should not be allowed to be in business and credit companies should not entertain them and put them on a blacklist… Read Full Review

Trulycustomercare's Comment

Written on: 25/05/2017

We are sorry to hear you are not satisfied with our products and service. Although I can find no record of a complaint from you we would still like to help. I would like to point out that we have over 130,000 5 star positive reviews on Ebay and a similar amount on Amazon. Our feedback on both channels is at 100% because we work very hard to help our customers.

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★★★★★

“Really good company”

Written on: 16/08/2015

Ordered from this company product was delivered two days earlier than stated. Very satisfied with the item'and the service. We will definitly use this company again. PS tried to review on amazon but could not go on to site. 5 star thanks frank l order no268622… Read Full Review

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★☆☆☆☆

“WARNING!!!!! please do not use this company!!!!”

Written on: 22/07/2015 by Cruzf296 (1 review written)

Surfice is to say you will lose out if you use this company -oh if only i'd read the reviews before purchasing!!!! I cant be bothered to go into the ins and outs but I cant believe people like this exist in this day and age!! If you do have an altercation with this company, dont bother challenging them - they will be rude, unreasonable, unfair and as with me, will hang up on you!!! In fairness to 'Cliff' who I did speak to on one of my many futile phone calls, he was lovely… Read Full Review

Trulycustomercare's Comment

Written on: 25/05/2017

We are sorry to hear you are not satisfied with our products and service. Although I can find no record of a complaint from you we would still like to help. I would like to point out that we have over 130,000 5 star positive reviews on Ebay and a similar amount on Amazon. Our feedback on both channels is at 100% because we work very hard to help our customers.

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★☆☆☆☆

“Terrible Organisation and Customer Service ”

Written on: 29/10/2014 by Geebis (1 review written)

DO NOT BUY FROM THIS COMPANY!!!!!!!!!!!!! This Company tries to take your money and supply nothing. Whatever you decide to buy you will have nothing but grief and end up claiming your money back, but you won't get it from them they are virtually broke! There is another review above which is absolutely identical to my experience with no confirmation of order or purchase either by email or letter and when you phone you get a reply from  (The Director/Owner) that is extremely rude and then… Read Full Review

Geebis's Response to Geebis's Review

Written on: 29/10/2014

The items ordered did arrive..... Why the discusting Service telephone manner I don't know!

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Debbiebyron's Response to Geebis's Review

Written on: 01/10/2018

I am glad i am reading other peoples experience of the rudeness of this compny,i received an invoice where they wanted25% upfront,when i asked for the guy as he was the one who dealt with me ,he let me know i should pay the deposit through his staff and not ask for him directly,even though i was contcted twice for deposit while on holiday.i phoned the next day to pay deposit and asked the girl a question bout the lead flashing,she put me through to him again who quickly let me know i had disturbd him and i shoulddeal with his staff unless about the order,which i said it was,i only asked him one question and he got extremely defensive and rude,he proceeded to offer me my deposit back which i accepted!!!

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★☆☆☆☆

“Unbelievable customer service”

Written on: 29/09/2014 by 65Wagner (1 review written)

Order something on a Thursday afternoon, paid £10 next day couriered delivery. By Monday it still had not arrived and so i called the company. The man that answered said if it was ordered after a certain time on Thursday it counted as Friday and so orders were not sent out until Monday. He was insensitive, arrogant and simply rude. Why did i not know this?? was his attitude. When i said that i would not be using them again he said " Have a lovely day sweetheart ". In this day and age customer… Read Full Review

Trulypvccustomercare's Comment

Written on: 11/10/2014

I have investigated your complaint and can see your order was placed at 8.30pm on Thursday evening and you phoned Friday morning asking where your delivery was. We explained that because of the time of the order it would not be processed until Friday and the next day service we offer would mean delivery would be Monday. Having checked our tracking information I can see it was delivered on Monday. All the delivery information is very clear on our website in several places.

It was extremely difficult to understand you during our phone conversation as your English was very poor however I do note your written English is much better. You swore at us on the telephone and slammed the phone down.

May I suggest you read delivery information carefully when making a purchase and use written communication instead of verbal.

Kind regards
Tuly PVC Customer Care

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Jbhjbh's Comment

Written on: 05/11/2015

I had the same experience...except I was given a different excuse for the failed delivery! Check out the lies in their response & the rude reply regarding this customer's ability to 'communicate'...this really should tell you all you need to know about this company. I wonder if the owner, ahem... sorry....'customer care' will be so smarmy when their business goes under...it's only a matter of time... :) Have a lovely day sweetheart....unbelievable!

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★★★★★

“Experts in their field”

Written on: 11/09/2014 by Conservatoryspecialist (1 review written)

We use Truly PVC Supplies for a host of spares and find their level of knowledge and help exceptional. They have been able to help with a wide range of gutter parts or offer solutions to the problems we either visit the trade counter or send photos and they respond quite quickly. Delivery is very fast with most arriving next day. The website is easy to use and offers lots of advice, they have a wealth of experience and I wouldn't hesitate to recommend them… Read Full Review

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★★★★★

“Hedgehog Gutter Brush”

Written on: 10/09/2014 by Slackbladder2 (2 reviews written)

I placed an order online for some gutter brushes without reading too much detail, when they were delivered I realised I'd ordered the wrong size. I phoned Truly who were very helpful sent me a product guide showing what size fits with each gutter. I re-ordered the correct size and sent the others back and they refunded my card straight away. The brushes now do the job they are supposed to and fit a treat, can't fault the service and help I received… Read Full Review

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★☆☆☆☆

“Managing director arrogant ”

Written on: 19/08/2014 by ZoeEllis (1 review written)

After not receiving all items with my delivery I called, the managing director was extremely rude and arrogant, refusing to sort the order out even though it had already been paid for, he hung up the phone twice. This is completely unacceptable and I shall not be ordering from truly pvc again even though the other staff members are friendly and helpful , especially the lady who obviously has to deal with a lot of complaints about her boss… Read Full Review

Trulycustomercare's Response to ZoeEllis's Review

Written on: 25/05/2017

We are sorry to hear you are not satisfied with our products and service. Although I can find no record of a complaint from you we would still like to help. I would like to point out that we have over 130,000 5 star positive reviews on Ebay and a similar amount on Amazon. Our feedback on both channels is at 100% because we work very hard to help our customers.

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★☆☆☆☆

“Terrible Organisation and Customer Service ”

Written on: 23/07/2014 by Newton278 (1 review written)

Very quick to take your money, and promise orders but then not deliver. £10 delivery on a set date is a reasonable cost, but then to say it's "delayed", with no new time for arrival, no explanation and not even tell you until you phone to find out. Very arrogant customer service response, and still no explanation of what's going on. The man asked me who i thought i was, and hung up on me!… Read Full Review

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★★☆☆☆

“Customer services good but went sour quickly.”

Written on: 05/06/2014 by Darius476 (1 review written)

I had been discussing an outside overhang that I had built with one member of staff from Truly PVC supplies. Everything was fine, they asked for final drawings to finish the quote. I sent an email to finalise including a few more questions on fittings, didn't hear back for a week or so. Rung to see if the email had been read and I was asked to resend it. The next member of staff appeared offended that I had requested details of fittings and quotes based on approximate sizes and said that they… Read Full Review

Trulycustomercare's Comment

Written on: 29/08/2014

The project you were working on was indeed complex and unfortunately we are unable to offer a correspondence course on how to make a polycarbonate roof and fit it on site to somebody with no experience, the questions you were asking couldn't possibly be answered by means of email. You should employ a trained craftsmen to carry out a comprehensive survey of the materials you require and offer advice whilst on site and subsequently pay for that service. We are unable to offer the level of correspondence course training you require, the project you were attempting was not suitable for a novice DIY enthusiast.

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Monkley's Comment

Written on: 29/08/2014

I couldn't disagree more.

Having spoken to a different company they simply explained the fixtures required and provided the materials to the door.

I have since fit the roof which is fully functional.

Other than one discussion over the phone part way through the fitting (completed by myself and a friend) they were able to provide all the information requested. Most questions were directly copy and pasted from discussions I had with your company.

I really can't understand why you became so obstructive, not that it matters. I wouldn't have been confident to buy from you anyway.

For anyone who is doing a DIY project with limited experience I can provide a good company who offers a similar product but more helpful service.

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★★☆☆☆

“WILL NOT ACCEPT RETURNS”

Written on: 04/10/2013 by trustysale (1 review written)

WARNING WARNING WARNING. Although the products are fine, I have found that when ordering make sure every little criteria is checked and double checked, no refreshing. I ordered a 2100 x 3000 sheet of polycarbonate 25mm, wanted bronze but got clear, bare in mind id already bought bronze sheets. asked to exchange but got a 'sorry we wont exchange it do you want to buy another, but bronze', talk about rubbing it in, and i'd spent over £1000 on other items so its not as if its a one off. Very… Read Full Review

Peritt's Response to trustysale's Review

Written on: 07/10/2013

Agreed Go some where else, once they have your money they don't care...
You won't get any help from truelypvc.

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Draperegg's Response to trustysale's Review

Written on: 12/03/2014

Same happened to me .

STAY WELL CLEAR....

They get your money and then you get the bad after sales..

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★★★★★

“Truely brilliant shopping site!”

Written on: 21/02/2013

I needed to replace the locks after moving into a new house. After getting all the measurements, I started to look for the best quality products I could afford. Truly PVC Supplies came up on an internet search and immediately they offered everything I needed in one place and their prices were the best I could find. I was able to order two Euro Cylinder locks, keyed alike for under thirty pounds which included express postage. After ordering on Sunday evening, the locks arrived on Wednesday… Read Full Review

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★★★★☆

“Skirting at its best”

Written on: 25/01/2013

Purchased skirting boards for the conservatory. Ordering on line was very easy, delivery prompt and the query by phone to TrulyPVC was answered satisfactorily. Putting the skirting board down was very easy and the final result is excellent. I would not hesitate to use this company again… Read Full Review

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★★★★★

“Feeling Safe with High Security Anti-Snap Euro...”

Written on: 02/04/2012

I have previously bought from Truly PVC Supplies when I was trying to locate conservatory parts. They were really helpful then and proved even more so with my recent purchase from them. I heard about a technique called lock snapping, which is used to compromise the euro profile cylinder locks found in uPVC doors like my own. I wanted to find out more about this and what steps could be done to upgrade my euro cylinder lock and secure my doors. I visited the Truly PVC Supplies website and was… Read Full Review

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