TradePlumbing Reviews - www.tradeplumbing.co.uk

“Delivered cheap alternative, and won't agree to refund”

Written on: 17/12/2020 by colintd (1 review written)

I waited almost two weeks for a nice looking, but expensive aluminium towel rail, when I had been told it should arrive in 3-5days. I eventually received a cheap painted steel unit, very much like the reviewer on the 3rd Dec (so not a one-off picking error...) Given the run around via chat and email, and when I eventually spoke to someone on the phone I was told I had to use email, and not to call again! Similarly "livechat" person simply disconnected. Usual COVID excuses, but bottom line no interest in trying to resolve my problem, instead falling back on a "24 hour email ticket system", where they eventually send replies which don't answer the key questions! Still waiting for a refund. Update: I've just had a reply to my last email, which now says it will take 2-5 days to get a response via email! "Hello, Thank you for your email. I will be dealing with your request, I will endeavour to come back to you with the relevant information as quickly as possible, at present please allow 2 - 5 working days for a response. Kind Regards Customer Service & Sales Advisor" Advice to tradeplumbing: If you can't get the ordered part, contact the customer and give them a refund; don't send a cheap alternative and then make them jump through hoops to get a refund (which I still don't have).