Tiger Sheds have terrible customer service!!

★★★★☆
3.8 / 5
71% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Guest's review of Tiger Sheds - www.tigersheds.com

★☆☆☆☆

“Tiger Sheds have terrible customer service!!”

Written on: 18/08/2019

SUMMARY
The quality of the shed is okay. However, as mentioned by a number of other people on Trustpilot, the customer service from Tiger Sheds is very poor! I would not therefore recommend you buy from here and will not do so myself again.

DETAIL
We had a problem with the door to the shed being poorly fitted.
The door was not fitted properly and has been sticking since the day the cabin was built. I complained about this and they eventually arranged for their sub-contractor to come back out and try to adjust the door.

Their sub-contractor did not adjust the door properly and the door still sticks. Tiger Sheds have now washed their hands of this matter and refuse to remedy the problem.

I paid £5,000 to them for a shed (including to have it built for me) and the service when a problem arose was simply terrible. They insist that this is a maintenance issue and that I must correct the problem at my own cost. This is nonsense! The shed was not built correctly and the customer service is awful!

  • Shed, £5,000

    Goods purchased & cost

  • Up to a week late

    Delivery

  • Customer Service

  • Quality of website

  • Value For Money

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